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"great breakfast and comfortable bed"

"We've been visiting this place for decades and our most recent visit, since taken over by Sunday, fell short of expectation. Maybe teething or transitional issues but the place has lost its charm. We were surprised to be charged for swimming, £12 pppd, this had always been included previously. We went down to the bar and restaurant for dinner but left within 10 minutes as there was no atmosphere at all, you could hear a pin drop, no music or TV on, no one wanted to speak. We chose a table to sit on and it hadn't been cleaned, can't say the bar staff were run off their feet... The grounds are beautiful and the rooms are always clean, fresh, with everything you need. Now you have to request housekeeping via an App, it will not be done routinely. Obviously these companies want to find every way to increase profit but it might come at detriment to what makes this place lovely. Not sure we'll be back."

"Great location for all the local attractions. Clean and safe. Parked with ease in the multi story across the road as no spaces in the one at the back of the hotel. We’ve stayed at two other hotels in the same chain in Kingston and Hampton Wick. They have the edge as provide a prosecco / beer as a welcome drink. You can also get a latte at breakfast for no extra charge at the other hotels. We had to pay extra here which I feel is a bit ‘cheap’. Fab bathroom. Loved the Molton Brown touch. Disappointed that when my husband turned the bedside lamp off to go sleep it fell on top of him with exposed wires. We told reception and it was removed whilst we were at breakfast. Safe didn’t work either which we later found out was a battery issue. All in all, we enjoyed our stay and would recommend to others. "

"As always a great stay"

"Didn’t have breakfast, the rooms are lovely but there’s no lifts and everything is spaced out it was lucky we could park near our room and use the fire exit "

"The breakfast was very overpriced. The room was very attractive, historic and clean. The bed was comfortable. The family enjoyed the pool. Major complaint was that it was a hot day, the air conditioning wouldn't work and to make it worse, the heat wouldn't go off. "

"Everything was lovely!"

"Room cleanliness was very poor. Staff were generally approachable and helpful. Spa was ok but cleanliness was poor. Breakfast (included) was very limited."

"Hotel was clean, room service was great. Room has everything you need in your trip. Staff was friendly and offered help with luggage. Breakfast was simply the best. Thankyou "