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"Bathroom needs serious updating "

"The room was not equipped with proper working fixtures and bathing towels two days second day bath towel was stained with blue dye Carpet was stained and the desk chair was in very poor condition the desk was sprayed with splatter pain the bed box spring was worn out"

"Guest was denied the stay because there was no manager on site to take care of an issue. Front desk person seemed not to put the customer first and sounded clueless with zero incentive to help with the issue at hand. I will NOT use this hotel ever again."

"Excellent "

"Everything was wonderful "

"Very convenient to the airport, clean and the staff are very professional and helpful!"

"Comfortable bed and pillows. After a long evening, got in and had no trouble falling asleep. "

"The location is perfect for shopping, dining and the museums! The staff was welcoming and helpful. The beds were clean and comfortable!"

"Clean room and comfortable stay. The room and bathroom were spotless, the bedding was cozy, and the hotel was quiet at night. Check-in was easy and the staff was friendly. Very close to downtown Syracuse. Great value."