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"I contacted the hotel to make sure when I arrived in the middle of the night for the room I paid for in full that we would still be able to check in. I was told yes as long as it was before 3am. I called around 10:30pm. Upon arrival which was before 3am I was told that they didn’t have any rooms left including the one I already paid for. Leaving me and my young kids stranded at 2:45am. Had I known that we would be unable to check in I would have booked another hotel 2 hours prior to our arrival. We had drove for 10 hours and just needed to sleep for a few hours before getting on the road again and sleeping in my car with small kids isn’t an option. I have checked into hotels in the middle of the night many times and never had an issue where I was told to arrive by a certain time Then upon arrival told they couldn’t check me in and didn’t have the room I paid for available. Thankfully a local hotel not only checked us in but gave a huge discount for our horrible experience at double tree. "

"Comfortable room, great area close to big wheel. Good shower with toiletries. Coffee machine. "

"My room was clean but the mini-fridge didn't work and I had purchased items that needed refrigeration. It wasn't able to be repaired so they moved me to a room on a higher floor with excellent views. It was a 3 night stay. On day 2 I was in an all-day meeting and came back expecting to find my room refreshed. It was not. Housekeeping did come later to make the beds and refresh the towels. Day 3 it was cleaned and refreshed. I needed to iron some slacks, but the retractable cord in the iron would not stay un-retracked. Other than that, the staff was very friendly. I will say that at other Hilton hotels I am used to getting cookies and free water. No cookies. Free water ONLY if you are a Hilton Honors member. "

"One out two elevators working. Very old elevator making all kind of noise. Charged $15 for right to park on the front of the property on the street. Terrible breakfast items. Only blueberry muffins no other choice terrible breakfast choices One soap in the room. Very low toilet bowl Just a one star if that property As"

"Nice and clean room with welcoming staff members at the front desk."

"Good enough for a short stay. "

"Could use better room service on Saturdays."

"A calm, cozy, and clean hotel! The staff were all friendly and helpful, and a special thanks to Natalia at the front desk for her kindness and professionalism. She really made the stay even better!"

"Broken AC. Bathroom leaks. Ridiculously overpriced stores. Dont buy a $9 bottled water. "