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"A resort of this caliber should have a high level of service and sadly, it fell very short. Resort is beautiful, huge but beautiful. Service times took forever and even when there was finally service, everyone was just going through the motions. No one was pleasant. I’m all about first impressions and the front desk didn’t do so great. Not welcoming at all. We celebrated a birthday and they did not have a candle! I mean.. vacations usually include birthday celebrations, so the la k of candle for my young child was disappointing. Besides the slow service, everything else was great. Plentiful chairs and towels, good food, lovely grounds, fun waterpark, nice rooms (marina side), nice beach, fun ferry ride. I’d recommend getting a private palapa on the beach. Service was just really not it."

"Will definitely stay here again staff was helpful and courteous "

"This was a perfect location to stay if you are doing a bioluminescence bay tour- walking distance! Condo had everything we needed and was perfect. Owner was highly responsive and even allowed for an easy early check in. The only complaint we had was the local neighborhood rooster who woke us up starting at 3:30AM. Other than that, perfect stay! "