Search Castles in Eastern Tennessee

"Room was clean but had a very loud wind tunnel like noise. Also, when I went to get on the elevator the door opened and then closed quickly as I was stepping in and the door smashed me. Almost a week later and I still have the bruising to show for it. The hotel staff seemed unbothered by the fact that I was hurt. I had to ask to talk to someone about it 3 different times before I got to speak with a manager. Not 1 "I'm sorry this happened" I then needed to stay an extra night because I was too sore to drive home 6 hours. One would think the hotel would have given compensation for the extra night or at least a discount. Nope, I was offered a $50.00 dining credit that wasn't good for anything other than room service or the bar and when I checked out, I had to go back to the front desk because my credit had not been applied. Customer Service Training needs to be done at this hotel. "

"Yes"

"The hotel itseyset the standard of Embassy being really nice. The suite were very nice and very comfortable for my family of 4. The only problem with our room is that we had mold all in our shower and was told it would be taken care of the next day. Well the next day came but the mold was still there and I sent them pi to show proof. I also complained about our refrigerator barley was cooling. No one came to fix the refrigerator ."

"Clean room, friendly staff."

"We were within a few miles of driving to a falls, everything was in walking distance i.e. food, attractions. This is our second time staying here and it was wondeful."

"Room did not include a kitchen, and breakfast/food was incredibly expensive "

"While the one bunk bed was on the floor the kid's loved having them. Calling it an indoor "water park" was a bit of a stretch but the kids enjoyed their time. Only thing i would change is the slides outdoor opened later with the pool and lazy river."

"Awesome resort"

"Great stop for the night. The staff and everything was amazing and a surprise on the dinner buffet snacks..and then breakfast. Nice to have someone making my favorite blueberry pancakes. Nice price as well. "