Find all hotels by Best Western in Eastern New Mexico, NM from AED 317

"Rented 2 rooms & 1 reeked of cigarette smoke. We told receptionist and she sprayed room with air freshener. There were only 2 towels in each room. Internal/external phones didn’t work. Office staff had puppy that peed on floor. We met kids/grandkids for spring break & we picked hotel for indoor pool. We got there & first thing grandkids did was put on swimsuits & we all went to pool to find green algae patches all over bottom and a 1/2 filled jacuzzi with brown water. Receptionist said the pool was closed and I asked why that wasn’t advertised… kids on spring break had ONE request! ONE! So we found a different hotel with working phones, rooms that smelled good, & an open pool. We were charged for 2 nights right when we checked in. We said we wanted a refund. At first she said she could only refund the 2nd night. I insisted on both nights because we had only been there less than15 minutes and all the stuff I just mentioned. The receptionist finally agreed & she showed us the total refund on the computer screen before we left. I paid on a credit card and my daughter paid on her debit card. Her bank showed the charge for 2 nights, the credit, then a charge X 2 that doubled her payment. My credit card showed a charge, a refund, then a charge to add both nights back on. We tried to call 3 numbers & phones don’t work. We tried to email & that was returned as an invalid address. We had to dispute charges w/our banks. (Writing this 10 days later)"

"Hotel was very clean and staff were very helpful. Great stay for the price. "

"Room was fresh and clean; the staff was friendly and helpful; the breakfast stayed fully stocked and was delicious. "

"The front staff were very nice and the check in was fast and easy... The best thing about this hotel is there were no resort or amenity fees! The views were great and the rooms were nice and clean. "

"The room was clean. Not sound proof in any way. The motel is older. "

"Nice place to stay!"

"older hotel but clean"

"yes"

"The hotel was average. But, the stay overall was good."