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"Las amenidades de las fotografías no están incluidas, en ninguna parte explica que tiene un costo de £17.50 por persona, desde las 11 AM hasta las 5 PM"

"Location was excellent. Room comfortable."

"Our room was on 4th floor. Two single beds in room. Thankful there was a desk fan in situ as was so very hot during our stay. Room was small but adequate for our needs and as it was only for one night it didn’t feel like we had no space. The bathroom, although quite dated, was very clean and tidy. The shower was set via the taps which did get bit tricky. Was just at temp I liked then as I was washing my hair, it went quite cold, which under the circumstances and how hot it was, it was quite...

"I thoroughly enjoyed staying here. Its proximity to the train station was appealing to me, but I liked the location for many other reasons as well — close to shopping, restaurants and sights while still being quiet. The staff was excellent and the spa a wonderful indulgence. I was in a suite and loved the huge sofa to relax in!"

"Great place - a pity the redtaurant closes relatively early, and the long queue for breakfast was annoying..."

"Horrible experience at this hotel. The fire alarm went off twice in the night, for a false alarm. Woke everyone up from their sleep. Staff checked out the situation themselves rather than calling the firebrigade. Fire brigade was called by another guest. Received ZERO compensation for this traumatic event. Were not given the reasoning behind the false alarms, bad communication with guests. I was also injured at this hotel while leaving for the airport. There are stairs leading down to the...

"The staff were really friendly and helpful, the room was a bit tired overall it was a nice relaxing stay. One thing was that we didn’t find out from Expedia that the hotel had scaffold all around it until we’d paid for the room, a bit naughty but still the weather was good and the breakfast was nice "

"Iris Hotel is well.sotuated for the North Shore prom. It's a bit dated, and the beds were rock-hard, like sleeping on a table. The family rooms are directly off of the bar area (though this was closed) and main lobby. The lack of fans/Aircon compounded these issues and meant for a very sleepless night. The breakfast options were very limited."

"Very unique location and in such a tranquil spot. Staff exceptionally helpful & welcoming. Room excellent. Bed very very comfortable and room had everything we needed. Used the Wave Spa facilities - excellent. Spotlessly clean & well maintained. Ate and drank in Zephyrs bar/restaurant - good choice of food & very generous portions and for a hotel very reasonably priced. For peace and tranquility would highly recommend a stay."

"Nice hotel stayed here previously and it was great , so booked to return for a special occasion with friends, contacted the hotel prior to visit to ask fir rooms on the same floor preferably near to each as we were celebrating 2 special birthdays Unfortunately this was a complete waste of time as when we arrived we were one on the first floor and the other on 4 th So disappointed they supposedly upgraded us but to floors 3 and 4 still not together such a a disappointing experience "

"Great place to stay on the canal with limited parking, staff very helpful and friendly, would definitely stay again 👍"

"Restaurant and Bar were fantastic, friendly staff with great food and beverage options. Hotel itself was very clean, well air conditioned (including in your room) and relatively modern throughout."

"The room was lovely, spacious and clean with a nice bathroom and lovely shower! The receptionist were really nice though the staff in the garden room (restaurant) could improve. The male staff were pleasant enough though some of the female staff need to Improve their customer service."

"Welcoming friendly staff. Going back for 3 nights in August."

"Hotel is in great location, some things slightly dated in the hotel but great location. When booking ran reception and was just quoted price Expedia were offering, surely booking directly should be cheaper."

"The beds were very comfortable, but the fixtures in the bathroom could be better. The soap dish in the shower was very rusty and hanging off the wall. The sink taps needed a good clean. I tried using the hairdryer but it hardly had any power to dry my hair and looked unsafe to use as it went bright orange when I turned it on. I did mention this to a member of staff and he said he would bring me another hairdryer but he didn’t"

"No elevator"

"No Aircon con in room window would not open this his the worst hotel I have visited and advise people to avoid it's should be shut down, there were people in reception asking for there money back it's a utter shambles to have this place advertised and it's expensive.people be warned don't book this place at any cost,we where given two portable fans for room then given another two and these made no difference when it's 32 degrees outside . Please everyone avoid this hotel "

"Staff are fantastic. AC didn’t work in my room during a heatwave and they wasted no time moving me to another. Easy check in/out. Great for a night’s stay."

"If you just need a bed for the night then this place is OK - but just OK. V small room - like smaller than a Paris hotel room (Cardiff is not Paris!) and no amenities at all - no tea/coffee, no hairdryer - not even a hand towel. Room so small that the TV is up high on the wall opposite the bed and it was almost impossible to bend down in shower to pick up own toiletries it was so small. No sign of breakfast or anything like that. We wouldn’t stay again - a bit too basic. It was clean and bed was...