Hotel with a Concierge in Vila Real District from AED 321

"Very friendly during arrival. Room was spacious and inviting. Staff opened up breakfast for us a little early because we had an early departure on the day we left. Very nice of them "

"The room was very clean and the staff were polite and helpful. A very interesting place to stay. The breakfast was very good."

"The room was immaculate. Beautiful with stunning floor to ceiling windows with beautiful breath taking views of the Douro Valley. "

"Great hotel in a picture perfect little village. The staff was very friendly and helpful."

"The room was spotless and the staff was lovely. Thanks "

"The directions were easy to follow so we found the hotel without a problem. The receptionist was delightful and helpful. The room was basic but comfortable and warm. The shower had great water pressure and there was a hairdryer. With free parking outside the front door and breakfast included there wasn't anything not to like. Great value for money ."

"Beautiful location and hotel. Maria and her awesome staff made our stay very enjoyable"

"Enjoyed the location and relaxed friendly staff"

"My husband and I booked two rooms so we could each take calls and work in the evenings. When we arrived, the restaurant had no electricity, so only salad was available. We’d just cycled 90km, so that was disappointing but understandable. Unfortunately, things went downhill from there. Not long after checking in, the Wi-Fi stopped working (and stayed down for the rest of our stay), and the power outage that had affected only the restaurant spread to the entire hotel. Electricity was out for most of the night — about 90% of our stay — leaving us unable to work as planned. We had to use our phones as hotspots (costly since we don’t have a global data plan) and sit in the dark with limited laptop battery. We checked with reception several times but received no communication or updates. When we checked out, no one asked how our stay was, and there was no apology or acknowledgment of the situation. Hotels.com also reached out on our behalf, but the hotel declined to offer any compensation or even a note of apology. For a property that advertises itself as five stars, this was extremely disappointing. Power issues can happen, but how a hotel handles them makes all the difference — and the complete lack of communication or customer care here was unacceptable. Would not recommend."