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"Being located at a prime spot, disappointed to see that the hotel does not provide mini fridge in the room. No basic amenities in the bathroom. In our last day, the beds were made but trash was left behind and towels not replenished. Even if we are checking out the following day, they should have cleaned or tidied up the room as expected. We’ve never been in a hotel that leaves the garbage bin full after making the beds. Taking the trash is better than making the beds."

"Very friendly and helpful staff"

"The room is very small but had a window (opened(!) a crack) and overlooked the park across the street. I stayed in The Roost which was a perfect size for me; a solo traveller. The front desk staff was helpful upon check-in and assisted with the “keyless” entry. Please be aware that seniors need a little extra time to process the technology! The television in the room was welcome and there is a safe…no fridge…but a coffee machine and real milk in small packets. Close to the subway it was a...

"A less than five star for this stay as I had a silly runaround to get a receipt for my stay and the wrong card was charged. When you book ‘pay at property’, beware because what this actually means is that they charge the card used to guarantee the room automatically, on the day of arrival, so you do not have the opportunity to pay at the property with a different card if you chose to do so, nor to arrange an emailed invoice. Should be a much simpler process and less hassle for guests. It’s...

"Can’t beat location. Views of Big Ben, Thames, London Eye."

"Great location near the water, taxi and bus lines so no problem getting downtown. This is an older property with some funkiness with the floor and such, but otherwise OK. It is a quieter part of eastern London, but not far from Central London at all, I would stay again. We had a great water review from the fifth floor."

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"Very good"

"Excellent Stay."

"Between a 3 and 4, had a room without a window which was the size of the bed and not much more, but helpful staff and asked for quiet and it was. Shower etc all fine. Only real criticism was that the bedding and duvet etc were all polyester and not great quality."

"Lit très confortable, literie et oreiller. Bonne grandeur de chambre. Personnel très courtois. Bien insonorisé mais on peut entendre la douche des autres chambres, ce qui est commun, sur rue très tranquille. Bon déjeuner et complet. J’aurais apprécié quelques items additionnels dans la chambre: boîte de mouchoir, une poubelle dans la chambre en supplément à celle dans la salle de bain. Séjour de 4 jours, bien localisé, proche de plusieurs différentes lignes de métro et bus à la sortie de...

"Chambre propre , hôtel tres bien situé mais aussi tres mal isolé ! Impossible de dormir correctement car rue tres bruyante . Dommage"

"Es gab leider wenig Stauraum, für 5 Tage und 3 Personen musste leider die Fensterbank als Kasten herhalten. Im Bad gibt es keine Steckdose für den Föhn, man musste im Zimmer föhnen, ohne Tisch. Die Zimmer waren sauber, 2 Doppelbetten mit 140x200cm. Die Rooftop-Bar war sehr schön. Essen und Cocktails wirklich gut. Personal sehr zuvorkommend."

"Zimmer waren gut. Leider war der Aufzug kaputt, jedoch wurde angeboten, den Koffer ins Zimmer zu tragen. Der Service beim Frühstück war leider sehr langsam. Gute Lage in Old Town"

"Quiet and convenient."

"Tres bon emplacement"

"Excellent place to stay"

"Absolutely fantastic hotel. Staff are amazing and well done Holly who checked me in when it was only her second day in the job.....you did brilliantly!"

"Great"