Hotel with a Concierge in Sinaloa from AED 357

"All the staff were friendly however the breakfast buffet was kind of expensive for the type of food. Not much to choose and not good quality food. The water in the swimming pool was not clean. The curtains of our room was in very bad condition, the restroom with bad smell. The glass shower door not working well. We had to put a bottle of shampoo on the floor to can keep it closed. Lot of little things that at the end make us to decide not to book in this hotel again. Thank you."

"The resort overall is ok. They have a really high security. If you leave the resort they can call you a taxi and everyone that comes in they have 2 check points where they take their car plates and names and who are they taking from the resort and where are they heading to. The resort is very close to the airport 15 minutes but to actually get to visit Mazatlán is about 40 minutes away and the taxi is $70. Because they know all this their shopping center prices are high. The rooms are clean and the spacious shower is amazing. Room service is very fast but they don’t restock the minibar daily. Breakfast is always at the buffet and they have a good variation of foods. Now the restaurants who knows what is going to be open? They have Italian, Asian, Mexican, buffet as option but even if they say something will be open that they it might be not. They are good about asking about the allergy and the service is nice. Portion are on a smaller size but that gives you room to try multiple menu item. They have entertainment every night which is nice for the kids. Their play are for kids is open 2:00pm to 4:00pm when I feel like most of the kids are taking a nap after the pool. Also not a lot of entertainment in that room( they have an Xbox and a few machines that are broken). The pool is nice and they do clean it every day. Towels are a problem sometimes. Food at the pool includes nachos, pizza, burgers,hot dog. Very bad selection in alcohol quality unless you are a premium memb."

"Beautiful view , enjoyed the pool, clean room , close to everything, staff and reception very friendly and helpful"

"Beach views "

"We had a great stay. There’s a selection of small pools outside. Great for families in the kiddy areas and away from them for adults who don’t want that. Pool service was decent. Slow at peak times as all drinks come from the lower level bar. Service was great though, friendly, helpful and pleasant. The rooms were clean. Bathrooms do stay wet because the fans aren’t strong and the water doesn’t all drain the right way leading to wet spots. Size was good. AC doesn’t go colder than 20°C so we did feel a little sticky at times. We had an ocean view and the balcony was lovely. Access to the beach was nice too. Just outside the super busy area so beach privacy was nice. Breakfast was really decent. Rotating choices, fresh juice and fruit. Breakfast service was fast and polite. Gabriel served us several days while at the pool, great guy. Rodrigo at breakfast most days, little English but very polite and speedy. Overall, an excellent stay."

"Good service 😎♥️🙏"

"This was my first time and I love everything. Very clean and staff very friendly and helpful."

"This was our second time staying in Pueblo Bonito and we came back because it’s always an amazing experience. Staff is amazing especially waiters in restaurants already recognized my kids and knew what they wanted to drink. Our room was upgraded to a suite and we had the best experience ever. "

"Third time I stay at RIU and always amazing. Staff is friendly, every area in the hotel is clean and the food is delicius. For me and my family is the best hotel in Mazatlan!!"