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"Clean room "

"Muy bien ubicado y muy cómodo "

"YES"

"Hotels is a disaster. First nicho the experience denim the dining room was frustrating with bad attitude from team and almost throwing the starter and the second course over the ta me rello g that the restaurant. Redes to close. Second night, came at 22:00 to the room and was dirty. Called reception and they said they can’t clean the room and I need to sleep as it is until tomorrow. Asked for a change of room and then unprofessional recepción clerk said it’s not possible. As last recourse I...

"Muy limpio, céntrico y seguro"

"Paulina . She is very professor staff helped me a lot . I will come back as soon as . Thanks "

"Front reception staff are rude and arrogant on booking in, don't expect a warm welcome from reception. The room we booked (1208) was comfortable with a lot of power outlets for charging in the bed head. The view from the room is great. The room is dimly lit with a funny design of the toilet and sink on one side of the room and the shower on the other side of the room. There is a large window in the shower without a blind or cover, so there is no privacy. The roof top bar is awesome with great...

"Very helpful staff. They allow us to early check in after a redeye flight. It was so needful on that moment. Breakfast options also very good. Ellaborate buffet with plenty options even a sandwitch maker which I never got in any hotel before. Providencia is very peaceful place and with good neighbourhood and very near to the tallest building. My kids love when a robo came to deliver our towel in room."

"todo muy bien en el desayuno"

"Three guests arrived between 8:00 and 9:00 am from overnight flights. The hotel front desk refused to prioritize cleaning rooms for us. There were people checking-out right in front of us, yet they made three older adults, all over 60, and one over 75, wait FIVE hours in the lobby for our rooms. They tried to tell us to pay an extra night if we wanted to sleep. They were cruel and unprofessional. It was an utterly disgusting experience."

"Ok"

"Great location with many excellent restaurants nearby, close ro metro, walks to key sights. Staff were very helpful, good breakfast buffet"

"The property and staff never fail to impress. They remember who you are and what you need and approach their jobs like a craft with great enthusiasm and wonderful service. I would dream of staying anywhere else."

"The public restroom closed to the lobby was dirty and smelly,one of the toilets won’t flush.I told someone at the desk but nothing was done."

"The service was exceptional as you should find in a five star hotel. The included breakfast was wonderful. The staff friendly and professional. "

"Excelente ubicacion. A cinco minutos de Cenco Costanera mall de 7 pisos con multiples restaurantes. Es una Zona segura donde se puede caminar. La estacion del metro esta a 5 minutos del hotel."

"Worst hotel ever"

"The room was perfect, great price, great view from the 21st floor."

"Easy access to the Hotel, always clean and staff helpful. Nice King bed, bathroom very clean. And the breakfast is included and very reasonable price."