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"Great location, easy parking. Everyone was helpful and friendly. The breakfast was very good, and we made good use of the bar The decor in the hotel corridors is very dark, and there is only one small lift"

"An excellent experience. Stayed on a Sunday night and the hotel was fairly quiet so was upgraded to a suite which was fabulous. My daughter is at York University so we have been frequent visitors and generally stay here. It felt therefore like a reward for our frequent visits which made me feel like a valued guest!"

"This hotel was perfect, lovely room, perfect location. We loved it."

"Clean + friendly staff + good for families "

"The Grand Hotel is a beautiful hotel in a great location. The room (a triple / family room) was clean and convenient. The fans in the room (in the midst of a heatwave) and the water dispenser in reception were great touches. We were initially impressed with the proactive communication prior to our visit. However, the code we were given (twice) for the NCP wouldn't work on arrival and we were told by NCP it had expired in March 2026. On raising this with Barbara at reception, we received a shrug...

"Stayed at this hotel for four nights and the staff were outstanding. Everyone—from reception to the restaurant and bar—offered excellent customer service. They were incredibly friendly and nothing was too much trouble. The hotel’s location was also perfect for getting around York."

"I was attracted to the driveway and the room wallpaper when I researched on where to stay in North Yorkshire. I was happy with the room though the garden view was a stretch. We had a great dinner at Amber’s restaurant. The steak was decent though the pork loin was too tough. They did pretty mocktails and I was happy to try the sticky dare pudding ice cream. Not too sweet nor cloying. Good that it was both warm and cold. The hotel is 10 minutes walk to Harrogate city centre and Harrogate is a...

"Cool. Modern clean. Lots of conveniences. Great location. Although grab and go + bar drinks were very expensive. Luckily everything was within a couple of minute walk including grocery stores. No in room fridge. No in room phone but everything else was great. Breakfast was great. Lots of options"

"We stayed here on Saturday 20th June. We checked in and noticed there was a wedding party in the function room. We asked reception to put us in a room where we would not be disturbed by the party as we were having an early night before leaving in the morning. The receptionist understood our request and said we would have a quiet room. The room we were actually given was directly above the smoking area at the front of the hotel. This is where all the smokers from the party gathered and made a lot...

"Lovely helpful staff, great rooms and breakfast , will definitely use Radisson again"

"Lovely room, clean, fab breakfast. Location was great to walk into Harrogate. Only negative was small lifts & having to wait as with a case it was difficult to navigate stairs from carpark."

"Nice central location in a historic building. There were elevator issues and the staircase was a bit of a maze but the staff were helpful and the rooms are clean"

"Location was close to Shambles. Adorable room. Luckily on the first floor. Stairs were narrow."

"On arrival my husband was given a door key card not the actual key that was actually needed. He was stuck outside the room on the second floor because had had all the luggage and didn't want to lug it back downstairs. Room was very hot with no view but fortunately had a fan. Bed was comfortable and TV reception was very poor. Best I can do was our stay was 2 star.🙂‍↕️"

"3/5 - A mixed stay at Malmaison York The rooftop bar was the highlight of our visit — stylish atmosphere, great views, and genuinely excellent staff who were friendly, attentive, and made us feel welcome. Unfortunately, the reception experience fell short. We arrived with friends to check in, and despite two receptionists being available, we were ignored while a couple who arrived after us were served first. It set the wrong tone, and no information was offered about breakfast times or dining...

"Very welcoming and helpful staff alongside clean and well positioned hotel to explore the sights of York"

"Lovely friendly ,welcoming atmosphere on entering the hotel especially important for single guest."

"Great location."

"Great location, great staff!! Would absolutely stay here again."