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"The view of the slopes was fantastic. The room was adequately spacious. We love that each room had lockers for our ski gear. Of course, the best part of this hotel is that you can just walk out of the hotel straight to the ski lifts. Outside of skiing, it's convenient that we can just walk around the massive building complex to shop or eat. "

"お風呂が大きくて、快適でした。 "

"大浴場がすごく良かったです。シャンプーバイキングがあったり、ドライヤーもリファの物が置いてあり、サービスが行き届いていました。 お部屋も広くて大きめのテーブルも有り、とても良い宿でした。"

"This deserves much more than an 8.4 rating. We had one of the best ski stays ever at the Arai and we’ve stayed at Chamonix, Aspen, Jackson Hole, and Big Sky. The hospitality and food was amazing with some of the best service possible. The price was so much more reasonable than any other US destination. Thank you Lotte Arai."

"12月末訪問でしたが、工事は完了していて、温泉ありでご飯も美味しかったです。併設のレンタルショップも親切でした、おすすめです"

"朝食おいしかったです。"

"Room was great! Onsen amazing 10/10 would recommend "

"駅から直結で便利、部屋も快適、朝食は特に良かったです。"

"素晴らしかった"

"大浴場のスタッフさんがとても感じよく元気をいただいた 朝食が質の良い食材を使っているのか とてもおいしかった"

"awesome "

"staff were polite, friendly and made us feel at home! special thanks to dining staff Shinya san who was attentive and friendly especially to young children, and also for accommodating our request to dine earlier. he even folded crane origami for us! we really appreciate his thoughtfulness, thank you so"

"ホテルも清潔だし、 翌日早朝新幹線だったので、駅近で快適でしたー "

"The stay was amazing! Lisa and her team at Xplore were always ready to help. They were a pleasure to interact with. The room was huge, clean, and comfortable. Wifi signal was strong in the room. There was a made-to-order breakfast free every morning, with a choice between a smoked salmon or mushroom plate with eggs (your choice of cooking style). There was also a free laundry machine in the basement (dryer costs 100 yen per use). Large drying room was available for the ski equipment 1 floor...

"フロントの対応はとても良かった。"

"駅近くで便利でした"

"部屋、トイレ、シャワールーム、共有スペースどこも清潔できれいでした。大雪の日で現地の状況が心配でしたが、問合せするとスタッフの方がとても親切に教えて下さり、安心して訪れる事ができました。"

"The staff were very hospitable, and the food was delicious."

"そこそこに清潔で必要最低限、といった感じ。恐らく中国系の方が運営している。多くは求めない自分にとっては満足でした。また利用します。"

"とても良かった。"