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"Great location. Staff were lovely and the facilities were great. The pool was nice but would’ve preferred it a little warmer. Still a great stay here regardless."

"Nice welcome from Levi on the front desk of the Hotel. We have stayed here on a number of occasions and it simply ticks all the boxes. Great staff, nice rooms, good restaurant and the hotel is located to all of Auckland City’s major attractions."

"great place to stay. upgrade to the hotel is very nice"

"Great views of mountains and lake, with small view obstruction from main lobby. Front desk personnel were very helpful and kind. Breakfast was delicious. Rooms were spacious with decent amenities provided."

"Nice and quiet. Breakfast buffet was not open. Very helpful and friendly staff."

"Very good room with excellent view. Grand Harbour View."

"Great Hotel, Good staff."

"Love the location. The check in took forever though as it was busy and they didn't have enough people on the desk. When it's busy they should also have someone greeting the cars as they come in and explaining the parking."

"The staff were amazing and had a nice tidy room"

"Our stay was incredibly disappointing due to the poor customer service. We arrived to find that the heating/air conditioning in our room wasn’t working, and with outside temperatures below freezing, the room was extremely cold. The only solution offered was a small fan heater, which barely warmed the room. When we asked if anything else could be done, we were simply told the technicians had gone home and there was nothing they could do. There was no effort to move us to another room, offer...

"Great location in CBD right bedside sky tower. Really Nice bathroom with big shower. Large TV with Chromecast, Large comfortable bed. Friendly staff. This was 2nd stay, definitely coming back."

"Loved our stay here! Awesome location in Auckland city and a short walk to amazing coffee shops and restaurants. The harbor is barely a ten minute walk away! The staff are really great too. One receptionist (I wish I remembered her name!) was so so so sweet. I have an aversion to elevators and asked to use the stairs, but she personally went with me up the lift and made sure I was comfortable. Coffee in room is great and the view from our room was lovely. Comfortable and clean rooms! Would...

"This hotel was just okay, not great, but not bad either. The location was good for us as it was super close to the airport and we had a very early morning flight out of ZQN. We had a couple of rooms booked for our family but ended up having to ask reception to switch one of the rooms because it smelled really funky. Otherwise the stay was just fine. VIP rewards perk was a cookie and a drink from the little market in the lobby. Nice receptionist!"

"My sister and I shared Spike 1 and 2, which was perfect for being in Queenstown for 4 nights. It's a really nice unit, and it had everything we needed, and it was easy enough to keep the place warm (which is not a given in NZ in July). It was close enough to downtown that we just walked there. We really loved our time there. The only downside is that the WiFi kept dropping, and there was a morning where it just wasn't working, so this might not be the best option for someone who needs a reliable...

"Perfect location for our conference and a variety of eating options. Generous room, clean, warm and loved having a full kitchen. Staff were responsive and friendly. Have booked again for next year’s conference."

"Loved our stay helpful staff kids loved the pool n spa we deff be back ❤️"

"Room was nice, overall not as good of an experience as our stay at M social, but still a nice hotel. Good location for walking around the CBD area."

"Staff were very helpful and location was perfect!"

"Clean rolm and good breakfast"

"Very clean"