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"Great hotel, staff was helpful and friendly, everything you would need is right there. Room was excellent as well. Great experience ,definitely booking again.10/10"

"Room was great, clean and great location. Only negative was the people who had the room next to us had a dog who would not stop barking all night."

"I booked the Sheraton through Expedia for a room for my husband and teenage son for a birthday celebration. We were charged an 'extra guest' fee even though the hotel listing clearly states that the room sleeps 5, and the Expedia receipt clearly stated that there was a maximum of 5 adults per room. At first Expedia/Sheraton said they would remove the 'extra guest' charge. A few days later they sent an email rescinding that, saying it is a non-refundable charge and kept the 'extra guest' charge...

"Unique hotel with spectacular views. Clean, modern and comfortable. "

"Nice place room was clean only thing is restraurant is not open for breakfast or lunch opens at 3 we didn't know"

"nice central location"

"I did not smoke in this room. I used hairspray and a portable steamer during my stay. After I checked out, I saw a charge on my credit card that I did not expect. The hotel never called me. They never emailed me. No one knocked on my door. The hotel sent me a report showing high air readings. If the air was bad, why did no one check on me? No staff member came to my room. No one asked if I was safe. I asked the hotel manager for proof that I smoked. He had no photos of ash. No smell report....

"Great place to stay, central location to many activities! Definitely a family friendly hotel. We love that we can access the casino, play place and the falls is a short walk. The rooms are clean and spacious. The staff is always friendly. Be prepared for high parking costs."

"The double room I booked was not available upon check in. They gave me 2 queen rooms instead for the night. The next day we were to move to the double room, and had to wait an additional hour until it was ready. The staff made the entire situation more confusing than it needed to be, and was very disappointed with my stay."

"Location! Location! Location! Loved the easy access to the theaters, Time Square, Rockefeller Center, great restaurants, subways to everywhere and the room was clean and efficient. No wasted space. Breakfast was good and the staff was very helpful. I’ll be back! "

"yes "

"I was appalled by one of their staff in charge of breakfast. As everyone would, I wanted to sit by the window to get the falls view but I was refused to do so for a reason that’s not even be validated. I was simply told that the remaining tables were “booked”, which turned out to be a complete lie. I was rescued by one of the senior waitresses who told the lady that they weren’t reserved after all. In all likelihood, people can make mistakes, but then again she didnt even bother checking. This...

"I’ve been at this hotel many times both on business trips and family and my last stay was very disappointing. kids running up and down the hallways until 11:30 PM yelling and making a lot of noise. I called front reception twice and kindly ask for them to take care of it and it just went on and on. The room that I had for some reason felt very dated and all of the traffic from the Riverview was so loud like the windows were paper thin. "

"Clean room"

"Todo excelente "

"The room was a bit too noisy. We can hear the noises coming from the streets. We got a issue with the bathroom (bathtub and toilet clogged). We had to call the reception and they sent someone right away to fix the problem. We appreciate. Everything else was good."

"My wife and I stayed at the Hyatt in Niagara Falls. I was pleasantly surprised when I arrived and the bell staff told me it was newly renovated. Lobby looks amazing. Front desk staff was quick and friendly. The Fallsview room that I received was the best hotel room I have ever stayed in. The view was spectacular! The STK steakhouse on the 9th floor was an added bonus. Great food and great Vibe with the DJ. Compliments to the staff on a beautiful hotel!"

"Absolutely remarkable place to bring your family !"

"Clean room"