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"Overall a good location, friendly staff. I did find the bed and pillow a little too firm for my liking and the comforter far too heavy. We simply removed it and only used the cover."

"Close to port - room is spacious . They should have put 2 queen instead of 2 tiny twin beds"

"Great hotel"

"Property was clean. Room was clean and comfortable. Staff were efficient but not necessarily friendly. We would stay here again if in the area."

"Amazing stay, staff very helpful, Food is delicious, rooms were lovely and comfortable, although we weren’t going on a cruise on this occasion, but this hotel will definitely a contender when we do, location is fantastic."

"Superb"

"No toast or fried eggs at breakfast."

"Lovely stay"

"Lovely room for a relaxing stay in the New Forest. The food (dinner and breakfast) was standard hotel food—not bad but not great. The dinner was presented in a gourmet style but of average quality."

"Self check in process challenging. One elevator was not working made it challenging for cruise day. Has AC but it's weak Walking distance to the mall."

"All good"

"Beautiful setting with a upmarket vibe around the complex. Entrance lobby and reception very smart. Staff were helpful. We decided on the cheaper windowless room knowing there was a skylight with natural light. But skylight blind was broken . Room was not cleaned or replenished over the two day stay. Leisure facilities were very good but at £10 per visit per person remember to bare this in mind in price comparisons. Food was reasonable but quite pricey for what it was. All said I would return...

"It was a small room and no air conditioner, but unfortunately the breakfast wasn’t very good! Very few things, The croissants were born, not to many varieties!"

"Liked everything!"

"For US travelers, it would have been nice to know that there are no USB ports in the rooms, NO air conditioning and should buy a portable plug converter before coming."

"Great staging location, Comfortable and great standard. The guests were happy, the staff were pleasant and freely engaged with us. A high standard accommodation, great parking and great location. Thank you"

"Good breakfast. I did speak with property about solo travellers being stuck at the back of the dining room. Why cant we have as good a table as anyone else? I am an experienced traveller and dont like being treated any differently to anyone else! Whole hotel and the grounds are georgeous though and I enjoyed my time there. My single room was nicely spacious."

"Never stay here in the summer! A lovely hotel with a great spa but sadly the staff were not interested. Our room (6) was boiling hot, far hotter than 2 other hotel rooms we have slept in over this May 26 heatwave. When we raised this at check in and explained that we would not be able to sleep in the room we were given a spare fan that simply moved the hot are around. The whole upper corridor of the hotel is oppressive and our room was swealtering all night. No one checked on us or offered to...

"It was a very mixed stay, although overall it was positive. The first room we were given was very dirty. The walls in particular were yellow and marked, including hand prints on the walls and mould on the curtains (pictured attached). The room was very hot and the window didn't open - no air conditioning either. It was quite small and cramped. Premier inn would have been a lot better. Having raised concerns to the receptionist we were given a much cleaner room. The swimming pool and spa were...