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"Excellent"

"Staff was very helpful"

"Location was great and staff were helpful."

"Absolutely beautiful and clean!! Full of natural beauty and animal encounters. The staff was so helpful and friendly. Food wasn’t the best but literally the only complaint I have. Definitely lived up to the expectations I had. I’m a first timer and will definitely go back."

"Beautiful beach, clean resort. Amazing staff."

"Very nice hotel and clean but can use a few upgrades but definitely a nice all inclusive hotel overall"

"Had the absolute worst experience ever at this location. I have been to many RIU properties and have was never treated like this by the staff."

"Very nice"

"8/10 would stay again"

"Bad food"

"Exhale made it better , just upgrade"

"Great experience"

"This place was a MAJOR disappointment. 1) The SMELL. It just smelled BAD. I thought initially it was all the seaweed, but one day I walked out far past my bungalow, and the water became much clearer. Near the bungalow, it just looked, funky, and SMELLED. I discovered upon returning home, that the expansion of large hotels has put a strain on the sewer system. I searched DuckDuckGo for: "Playa De Carmen sewage issues", and this was the result: "Playa del Carmen faces significant sewage issues...

"Es un lugar súper bonito, vale totalmente la pena"

"Todo excelente!!!"

"Todo estuvo excelente. El servicio en los restaurantes fue sobresaliente, especialmente en el de Cusco, donde la Sra. Viridiana nos brindó una atención magnífica. El único aspecto a mejorar es la limpieza de las habitaciones; considero que sería conveniente poner un poco más de atención en ese detalle para que la experiencia sea completamente satisfactoria."

"Beautiful resort!!!"

"This place is amazing!!! The staff were super helpful, friendly, funny, and overall awesome! check-in was quick and easy! the room was clean and spacious, the staff was always there to help and answer any questions , the food was very delicious and they had a good variety! the pool was nice and the bars were always good! the vibes were great, 10/10 would book again ✨"

"Perfect vacation spot. Love the staff and the property. Food is good but the thing Riu had going is the customer service. The staff will do anything to help you."

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