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"I was incorrectly charged for an international phone call I did not make! The staff refused to let me leave and were extremely unhelpful. I had just had surgery on my foot and they said they wanted £300 for a wheelchair. We then asked for help with our bags due to my surgery and they said they didn’t have anyone to help until 7pm… it was 4pm. Just extremely unhelpful, I have complained to the hotel asking for a refund for the call and they are yet to respond."

"room is too small and no space to prepare food and the freezer is not working"

"房間空間以香港標準是合理的，整體符合公務或入住二三天的人群，只是週圍工廠大廈貨車停泊注意出入，由屋邨商場有室內空調行去地鐵站也方便"

"職員非常有禮貌"

"The staff was very courteous and helpful. "

"總體而言，很好 ，相當滿意"

"The room was comfortable, especially the mattress and pillows. Overall, the food is excellent, including breakfast. The experience would have been outstanding if the room and the restaurant had better views."

"いつ訪れてもホスピタリティ溢れるスタッフが迎えてくれ、第二の我が家に帰って来たようです。ゆったりした、そして天井の高いロビーも落ち着きます。大規模ホテルにありがちなビジネスライクな対応がないのでほっとします。ベットメーキングのスタッフに廊下で会っても、みんな優しく挨拶してくれます。部屋も華美ではないですが、足りない機能はなく、またリノベーションされて非常に清潔快適です。地下鉄、フェリー乗り場、ネイザンロード、どれもホテルのすぐそばなので、ロケーションも最高。また次も是非泊まりたいと思います。"

"Their staff were very helpful and receptive. The rooms were neatly maintained"

"Shops nearby"

"Hotel was beautiful! The was a slight mold smell in the hallway. The reception didn’t inform us of the amenity book so please ask for it…super helpful. I will definitely stay here again. Mall, food court, easy access to restaurants and more."

"The hotel is convinient to the airport with free shuttle. I got a room with nice and beautiful view. I enjoyed the stay. There are some small continent store and restaurants across the street. Recommend it."

"One night stay due to flight cancellation. Great location and very helpful staff at the hotel. Shuttle bus from and to the airport was super helpful."

"Close to airport"

"Good"

"."

"Clean room"

"Water leaking from the ceiling"