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"It was a beautiful establishment that allowed us to have a wonderful 2 week stay in a great area."

"We had a room with a private bath on the balcony. Our room was very clean and well appointed. My husband and I had separate single beds - not sure if I made a mistake with the booking or if that was standard. The location of the hotel is stunning. The staff were incredibly welcoming and accommodating. There was a shuttle bus from the local train station which we didn’t know until a couple of days before our trip. The included teppinyaki dinner was one of our favourite dinners in our whole time...

"お風呂も空いていてリラックスして入れてよかったです。 朝食も勿論素晴らしいし、夜のダイニングも最高でした。"

"Great location. Near attractions and shopping. Near a smaller train station (less hectic) and a subway station. The staff was wonderful and very responsive. The breakfast buffet was wonderful with many choices. Both Western and Japanese."

"Clean and safe , good location"

"ビュッフェの料理品数も多く、良かったです"

"安くて綺麗なお部屋に泊まれました(^^) ありがとうございました、(^^)"

"綺麗なホテルで良かったです。"

"Excelente servicio, mantengan la excelente limpieza. La comida rica, falta estilo más occidental."

"25階に宿泊 素晴らしいホテルです でも、たったひとつだけ シャワーの水圧が弱すぎる… それが無ければ120点ですね❤️"

"施設、サービス等全てが最高でした！"

"Personal onsen experience was the best in my 14 day Japan trip. Outdoor onsen feels like soaking in nature. Very close to Hakone shrine and all most popular spots in area."

"Beautiful hotel and staff are super nice 👍 👍 Thank you! "

"湿度が高く、エアコンの効きが悪かった。 浴槽の栓が汚く、ユニットバスなのに髪の毛が流れにくかった。部屋自体は清潔で広さも十分であった。スタッフとの会話はチェックインの時のみで煩わしさもなくスムーズだった。朝食は普通だったが、まずいと思うものはひとつもなく良かった。"

"We had a disappointing stay overall. It was quite challenging to make a dinner reservation, and unfortunately, we regretted dining there. We were seated near families with young children, so the atmosphere was not as relaxing as we had hoped due to the constant noise and screaming. We would have appreciated being informed in advance that the dining area was very family-oriented so we could have decided whether it suited the experience we were looking for. The food was also quite expensive and...

"Love the location and beautiful grounds. Perfect ryokan to stay in and the food was amazing."

"初めから子ども2人5歳と8歳が泊まる前提で予約していましたが、部屋の歯ブラシやタオルが子どもの分が足りなかったのでフロントへ連絡しました。朝食バイキングも何故か1人分だけ後払いになっていたのもよくわからないし、フロントで再度子どもの年齢確認したのもよくわからない。予約の段階で大人2人子ども2人で年齢まで伝えていたのに。"

"Staff very attentive i Excellent service "

"Exceptional service from staff who went above and beyond. We dined at both the French and sushi restaurants and the food was amazing. Breakfast buffet was also excellent. The onsen was a great experience."

"Lovely stay in a beautiful part of Hakone. The dinner was superb."