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"Great location and nice hotel, very helpful and friendly staff."

"Biggest problem was….why is house keeping knocking on your door at 8:30 in the morning? That’s before checkout and extra money was paid to have a later checkout. When I called front desk to see about the checkout process I asked about why housekeeping would be knocking on the door already and he simply said , “ I’m not sure.” No apologies, nothing."

"Excellent location, very clean and comfortable room."

"Room was not maintained , Ac was noisy could not sleep, reported to front desk 3 times but no action was taken , room was not changed, wine cooler was right opposite to the bed , temperature gage lites were reflective to my eys that I reported but no action. Hotel ambience was very depressive, lack of welcoming vibe."

"Close to river cruise and Millennial Park. Room had view of river."

"Extremely convenient location for tourists taking in the downtown/Navy Pier scenery. Views from the rooms were spectacular. Cost is a bit high for the size and amenities you get. Staff was helpful for assisting with early check-in possibilities although a 4pm check in as normal protocol is ridiculous."

"Staff was great"

"Honestly did not meet expectations. Check in was very fast but overall staff was a cold and not friendly. The only exception were few members at the breakfast restaurant, Maitre D’ and a few of the Bussers. No one offered help with the bags when checking in or out. We were traveling with a toddler and stroller so our hands were pretty full. Everyone seemed very interested in just chatting with other staff members and not connecting with guests at the hotel. The rooftop seems to be adults only...

"Great location, nice lobby bar and friendly staff!"

"Check-in good, good cookies and the rooms nice. The pool is nice but not a lot of sun cause of the skyscrapers. Parking was interesting- had to go to the lobby and then to another elevator to get your car - no direct access to the hotel. The hotel elevators sucked! Very slow and half didn’t work. Great location!"

"The staff were a great help and very friendly. Quick to offer help"

"Caring staff !!!"