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"Good"

"Beautiful hotel, very impressed with the cleanliness, space in the room and the breakfast. So pleased we chose this hotel as the location was excellent 👌 "

"Gratis flesjes water."

"Room was clean, coffee maker didn’t work but was replaced quickly. Staff all very helpful, especially Steve the doorman/security. Very helpful getting us a cab!"

"Clean."

"Clean, friendly, near"

"This is a contemporary “hip” hotel. The lobby has a bar and lots of seating, a fireplace and pool table. Contemporary furniture throughout. Snacks, drinks and breakfast are in the open space of the lobby. This is not a quiet hotel. Music plays 24/7 in the lobby. In the evenings it is quite loud. Think disco night. If this is not your vibe I wouldn’t recommend staying here. This hotel is across the street from Lavin Pavilion of Northwestern Memorial Hospital and a variety of restaurants...

"A short walk to Lake Michigan, Magnificant Mile in a peaceful neighbourhood. The gallery in the basement is also worth checking out with rich cultural history. Architecture is great too！"

"Didn’t have toiletries on first night"

"Recomendable, pero no han regresado el depósito de 500 dlls que me cargaron, quedaba en 3 días abonado y nada (4 mayo), una tristeza que se hagan estos movimientos y no se respeten los tiempos. "

"Great experience from the room to the spa."

"If you’re up for walking, this hotel is a great place to stay close enough to most things."

"The location was excellent and the staff were helpful. Unfortunately, my room was dirty. There was dust everywhere and the pillow cases on my bed were dirty. I was able to find a housekeeper and she immediately came to give me clean sheets and pillow cases. The WiFi wasn't working which was a bit frustrating when phone service was limited inside parts of the building. Despite the minor we enjoyed our stay but unfortunately next trip we will seek other accommodations ."

"Clean room"

"Having stayed in the lovely Swissotel Bosphorus/Istanbul, I was hesitant to compare Swissotel experience & hope Chicago would be as good. No. Not even close. The elevated Swissotel brand is not represented here well in this building at all. The valet is $87! Self park is $70 and the self park area doesn’t even have an elevator up to the lobby, you have to walk through a dark, confusing, and claustrophobic garage to stairs then to elevator. Staff were tactful & kind, it’s just the building is...

"Loved the hotel only problem I had was the parking the staff their at night time wasn’t not very helpful when it came to the parking garage tickets."

"i really liked the location of this hotel, we paid almost $300 for a room. we are an older couple and expect some value for the money that we pay for accommodations. we had several issues with the lodging-we had a random loud scraping noise that persisted ALL night long, so no one slept. The noise sounded like it was coming from inside the walls, not from an outside source. No phone in the room to call the front desk, and the phone company was telling me that the number of the hotel listed on...

"Just an old outdated hotel you know what you’re getting water pressure was a little low. Paint was cracked."

"."

"Great hotel and wonderful staff. We'll be back. "