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"This hotel has the potential to be a brilliant place to stay but it needs a serious refurb in its current state. Arriving, the entrance and lobby were well maintained and nicely decorated however, entering the first floor you notice the office like false ceiling. This continues through the corridors and into the rooms. Loosing roughly 18 inches of ceiling height makes the rooms feel much smaller and gives quite a cheap characterless feel to the room. Having paid for a superior sea view room with...

"My wife and I who are both in our seventh and lung cancer survivors and I had a whole knee replacement last year when we arrived we were booked in on the 3rdfloor the lift only went to the 2nd floor we had to use the stairs with our luggage to get to our room which didn't have a fridge witch my wife needed for her medication we got one after we complained it also didn't have a safe or air-conditioning on the plus side the location was perfect but it definitely was not 4 star as you advertised...

"When I can I always use the holiday inn express. Poole was just as normal, I don’t need entertaining swimming pools saunas spas etc Nice comfortable clean room just got the best pillows and bedding, And just a superb breakfast. Thank you all in Poole well done."

"The room was smaller than expected, but this was partly on us for booking late with limited choice, but it could have been better maintained. The staff were friendly and helpful, and the bar and restaurant were very good with a nice outside seating area."

"Fawlty Towers still exists and it is right here at this Hotel. In addition you get to experience a modern day Basil Fawlty run breakfast. This is not a serious. Just sit back and watch the chaos unfold!"

"Room clean and comfortable. Short walk to the beach. Staff helpful and welcoming. Breakfast had a good choice and tasty."

"Perfect location in Lyme, especially with parking. Comfy bed. Disappointed pool not open, and surprised not to get a discount via Expedia. Common parts very old but apparently will be updated in next few years. Will be excellent when completed"

"The property is as marketed,an old building that was not built for todays customers but is trying to appeal to one and all with most facilities directed at a younger demographic,although most guests during our stay were of the older generation who appeared to be satisfied.The access to the bedrooms is a bit quirkey in that you have to take two separate lifts,the first from reception on the lower ground floor to the ground floor and then walk along the corriador to the second lift to take you up...

"The hotel was set in a beautiful garden with the beach and sea below. The view was beautiful from our room and you could hear the sea when in bed, it was so calming. The hotel was clean and well maintained. The staff were very helpful and friendly, The food was very tasty and well presented. The garden was very relaxing with sun loungers after a day on the beach."

"Such an amazing view that I will never tire of, watching the early morning swimmers and dog walkers at 7am from the balcony - absolute tranquility."

"staff were lovely, honestly such a kind man who makes you feel very welcome. had a lovely stay!"

"Lots of parking. Large room and comfy bed. Lovely air conditioning. Reception member of staff was very friendly."

"Great location. Rooms no A/C but expected."

"Lovely place, staff incredibly friendly and helpful. Will be returning again."

"Fabulous staff & Dyson fan in room due to heatwave both stood out for us"

"Great location, clean and comfortable room, friendly staff, nice toiletries and great selection of coffee and teas. Great food and drinks available onsite. Ideas for improvement- larger fridge, the fridge is tiny - other than the free water that is provided you can’t fit anything more in there. Robes would be nice as well as body lotion or hand cream in the bathroom."