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"I paid extra to have 4 people rather than 2 and got 1 sample size of shampoo, conditioner, and body wash. Why am I charged more and given the same amount of items as a single person room? No trash can liners and when you request anything from staff they seemed upset to be bothered. "

"A beautiful historical hotel in walking distance from downtown! Rooms are updated and clean and I’m big on a clean room 😀 Staff was friendly and helpful. Parking was free if you park in the front or on the sides of the hotel. Don’t waste your $ on the $15 a day for the private parking. Glenwood Springs is a beautiful mountain town with plenty to do from dining, hiking, skiing, shopping ect. Will definitely be back!"

"Good breakfast, easy shuttle"

"Great location, basic hotel with very accommodating staff. Would definitely stay again"

"Staff booked us in a room already occupied, took forever to get thst figured out at the front desk. Room was half cleaned with TV and bathroom light still on. Housekeeping came knocking at the door at 8:15am when check out isn't until 11am"

"Best place i have seen in the springs "

"Room was perfect! Staff were so very nice! "

"Outstanding property perfectly located with a stunning view of the mountains. Easy to get in and out of by vehicle. A few minutes drive to groceries, shopping and slopes. "

"centrally located to just about everything you need!"

"The staff went above and beyond for our stay and found my sons build a bear he lost by the fire place. We always come back here every spring break. "

"The hotel was a great home base for my travels."

"We had wonderful time during our stay, celebrating our 26 th anniversary. We would definitely recommend this resort."

"Outstanding hotel and room with a good restaurant and bar. The breakfast was delicious. Bartender Heather was not attentive which was a bummer after a long journey there. Would definitely stay there again. Appreciated the top notch earth friendly toiletries. "

"Room was clean, however, housekeeping only came once during our 4-night stay."

"Nothing special and felt everything had a fee. "

"Hotel is GREAT , staff is GREAT , the beds and and pillows are HORRIBLE The pool was ICE COLD (couldn’t even go in) The location is great for Downtown Denver - but be forewarned the crackheads are ABUNDANTLY EVERYWHERE! "

"The customer service from Marcus was absolutely amazing!! He really tried to make things right. The rooms on the other hand not so much. I paid for a King bed suite that had Mountain View’s. When I went to the room there were stains on the sheets. I was moved to a double queen room with no Mountain View. This 2nd room had stains in the shower along with metal sticking out from the bottom of the bed. If not careful could really cut up my legs. I was offered a 20% refund but when I contacted...

"Great staff, the shuttle service was great! "

"Staff was fantastic. I'd recommend staying here."

"I loved it locations and the staff amazing "