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"​Our recent stay at the Grand Palladium Punta Cana was absolutely incredible, largely due to the exceptional service provided by Luis and Dariel. From the moment we arrived, they went above and beyond to ensure we had everything we needed."

"The resort was very nice and mostly very clean. However, service was was simply bad. Servers didn’t care to serve much at all, room cleaning was poor, towels weren’t replaced, snacks weren’t replenished, I would say 80% of people visiting are English speakers and the comprehension of English was very poor by all workers at the resort, one day room wasn’t serviced at all. Buffet was ok but again service was a miss more than a hit. Restaurants aren’t the easiest to reserve tables at and again...

"The Imperial Club rooms are amazing and on the doorstep of the water park and the beach! Lots of loungers and space. Perfect!"

"The stay was amazing and everything was really good, the staff even better the animation team Jaylin, Beyoncé and the rest were so good. Just keep in mind that the trips they sale should be around 65 USD anything more is over priced and they are really boring the trips. Stay at the resort everything and everyone is more fun over here!!"

"No nos gusto el restaurant Los Gallos. Pésimo servicio. El resto excelente."

"The whole experience was amazing. Only issue was the room was not ready for about an hour after check in time. They made it right with meal vouchers."

"Beautiful property very well maintained ideal for rest and relaxation the best two restaurants were JamRock and the Mexican the Food Market was hit or miss a lot of the time the food was luc warm at best. The best lunch buffet was at the Reef."

"Me encantó la comida, muy buena. He ido a muchos hoteles y este ganó en esa calidad"

"Les recomendaria que mejoraran el Parque de Agua, Por lo demas todo estuvo perfecto,"

"The property was nice and well maintained. I just didn't like the resort as much as some of the other Secrets resorts, I've stayed at in Mexico."

"Great experience"

"la atencion fue muy buena ,pero tiene pocos entretenimientos ,el salon donde ofrecen cafe fue lo mejor que he visto en ningun hotel en los que he estado y ademas muy atento su personal"

"The food, entertainment, & drinks were all soooo good. 10/10"

"I was a very nice hotel. The staff was very pleasant it was also very clean"

"Loads to do, great time."

"The staff could have been more pleasant and welcoming, some of the staff had a very sour face they did not greet or say good morning or good afternoon, very important it makes you feel welcomed. I personally would not come return."

"The staff were very attentive and helpful. The room were clean and comfortable. Really nice layout and beautiful view of the ocean. So many things to do it! I had a great time"

"We will definitely be back! Such an amazing resort with so much activities to do. The kids loved the water park slides, the food, and the shows. Worth every minute 🙏❤️"

"Encantada por pasar 4 noches increíbles en este hotel, desde el servicio en la habitación y la comida muy buena calidad,, un hotel muy grande para pasar lindos dias..."

"Everything was incredible! the resort fees and tax are what get ya !"