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"Good hotel. Clean. Friendly staff"

"Very convenient to Heathrow. Google maps recommendation was to bus from terminal two and transfer but we found it more convenient to take the train to terminal five and then it was a short bus ride. Bus stop to and from the airport is right in front of the hotel, which is perfect Very friendly staff and nice rooms. Unfortunately the air-conditioning wasn’t working and it was 30°C in our rooms. The check-in staff should have told us rather than us having to go back down to reception, find fans,...

"Staff were really friendly and helpful"

"Normal level of service provided "

"Clean today just dated in places "

"Good hotel, definitely need a car. Rooms are nice, ours was a little warm, unsure if air-conditioning was available. We were very fortunate and had a free upgrade - big room, clean, good bathroom also clean. Bar and restaurant are both nice - food at both is very good - although drinks prices are a tad high. Restaurant is a bit under staffed at breakfast, if busy getting a clear table can be a challenge. But all staff are really friendly and helpful. We also used the spa - the lounge is lovely...

"What a lovely clean lodge, and my grandson was kept occupied with the man play areas and Lego stations. The staff were very friendly and helpful. We will be returning 💖"

"Cool room and great restaurants in hotel. Nice outdoor area. Gym is used for PT sessions at the busiest times so not ideal for hotel guests to use. The sockets in the room and some of the fixings in need of repair and tired. Bed too firm and the room was too dark overall"

"Basic room no amenities/ bar but you could make a hot drink and free water. Helpful staff who were very busy with group check-ins for air crew and sorting guests arriving for functions "

"I reguarly stay here before returning home flying from Terminal 5,it is only 20 minutes in a taxi. The Hotel is extremely well located and all of the Staff are always very helpful"

"Morning breakfast was fantastic and the location is wonderful. "

"Friendly staff, clean rooms, nice bar/restaurant. Check in time was a little off (about 1 hour) which I think was a capacity issue. Spa was great, Sauna and Steam rooms were a little small to match the capacity of the hotel. I enjoyed my stay though apart from the capacity issue. If you’re staying there for the spa treatments, you should confirm availability before booking a room, they seem to have pretty limited slots which is disappointing for anyone planning to relax and complete escape from...

"Lovely hotel central to everything"

"While the actual hotel stay was good it was disappointing that the property was unable to be flexible with a booking error, while it was my mistake booking the wrong dates when I tried to correct this within 24h the property was unwilling to re-schedule or cancel the booking made in error leaving me with a 2nd booking was unable to use."

"Receptionist Dragan is an excellent member of the staff. We appreciated his efforts to ensure our stay was memorable "

"Convenient location for Heathrow T5. Easy to park. Clean & well maintained. Nice bar area"

"This hotel & the brilliant staff working there (Michael, Matthew, Hannah just to name a few!!!) made our stay in Windsor fantastic!!! Great location 👍 rooms are lovely (ours was a dog friendly room too!!!) classy décor & cosy beds; bathroom was excellent plus large walk-in shower!!! Car parking very secure 👍 We definitely recommend this hotel & we will certainly be visiting again ✅"

"The breakfast was average with good value. My TV remotes battery was low and I could not use the TV. The staff came up with a replacement with new batteries. A shower conditioner was empty. beter review is required of all amenities prior to making public. Not sure if I would recommend."

"Clean room, good ammenities all round lovely stay "

"A historic hotel set within the most stunning of surroundings. Friendly staff made our stay very enjoyable, dining in the main restaurant was somewhat disappointing however."