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"clean room"

"The whole experience was amazing. Only issue was the room was not ready for about an hour after check in time. They made it right with meal vouchers."

"The staff could have been more pleasant and welcoming, some of the staff had a very sour face they did not greet or say good morning or good afternoon, very important it makes you feel welcomed. I personally would not come return."

"2nd time there, love it. Rooms are clean and cool, buffets are great (lots of options and tasty as hell), pools beautifully maintained, palm trees and plants around the property are so pretty, staff is nice and helpful, shuttle to/from beach few blocks away was handy and the beach was amazing! (Cabbage beach). Shuttle runs every 1/2 hr. Had a great time, definitely going again."

"Excellent"

"A"

"Staff were friendly and helpful. Very clean. Downside… rock hard beds, one day no towels, next day no washcloths. When you get there, keep your towels to reuse along with washcloths or better yet bring your own!"

"Great place !!!!"

"The staff are friendly and the location is very good, right next to the cruise port. The room.is spacious."

"Great location as well"

"The food was nasty and the same every day, Internet doesn’t work, We kept finding cat poop near the door all the time because there was a colony of cats—over 20 or 30 cats."

"The pool bar and restaurant were very nice. The free access to Atlantis Resort right next door is a great bonus."

"It"

"Everything is amazing. Most of the staff very helpful."

"Hébergement très luxueuse et staff ultra courtois. Je recommande à tous."

"Wonderful resort! Great location, walking distance to several restaurants, had the beautiful beach and canal access just steps away, super clean rooms and amenities available on property. Staff was wonderful, we loved our stay! Would definitely book again."

"During our stay, the air conditioning in our room did not function properly despite our efforts to have the issue addressed. The room remained uncomfortably hot, significantly impacting our ability to enjoy our vacation and obtain adequate rest. More troubling, the water temperature controls in the room were defective and unable to properly regulate the temperature. As a result, excessively hot water unexpectedly came from the shower, causing burns to both me and my son. This created a serious...

"Peaceful place and friendly staff."

"Lost power for 3 hours first day. Fire alarm evacuations on 21 June at 0545 for faulty electrical issue and tons of mosquitoes in the room"

"Extremely beautiful gem of a resort. We’re looking at buying."