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"Very, very old. The whole hotel needs an upgrade and multiple repairs. Walls in the exit stairs and ceiling in dinning area are full of humidity and with the paint hanging. Everything is extremely old, room doors, floors, carpet, furniture...There is a big difference between historic or rustic, and old or abandoned. Breakfast wasn't included in the pricy room reservation, and $45 for that breakfast buffet for two is excessive for what was offered. We also booked and appointed to get a massage at...

"A vacation within a vacation. We came to see & experience Crystal Bridges & we stumbled into 21c & downtown Bentonville. All of it, the entire city, makes the most of giving back in a very safe & beautiful place."

"Breakfast and omelets were excellent Room and bathroom very clean and spacious"

"Dinner in the bar was good"

"Had kids next door banging on my room door all night long playing. We caught them doin it and went reported it and all staff did was call and ask and they say it was the people next door which was an elderly couple. They did it all night long until the parents in the next rm came out and I gave them a piece of my mind and warned them if it was done again that the ending results wasn’t gone be nice. We had to leave for a while to let things settle down and them kids go to bed because they were...

"Very clean property. Staff was great."

"The woman at the front desk was super nice and helpful. Great short stay."

"Parking was challenging because of traffic"

"I really liked the Zen atmosphere, cleanliness, attention to detail, and excellent staff."

"Very relaxing; beautiful view of the lake. Room was very nice & comfy. Slept so good. All the amenities of home."

"The owners were very rude and unfriendly"

"Great food"

"Very nice easy to get to"

"The room smelled terrible and was very outdated. Staff was not friendly. The only reason I booked this place was for the pool and the in room hot tub. There's a reason there aren't many photos.. I wouldn't let my kids swim in the pool because it was full of debris and very cloudy. I booked a two day stay but decided to leave early the first day because it was just a disappointment. The sign in the parking lot warning visitors to lock their cars says it all."

"Staff was friendly & helpful. Rooms are older and need to be updated. The beds are firm, not very comfortable. Walls are thin, you can hear the other guest talking and running down the hallway as well as the traffic on the highway. I don't plan to stay in the future."

"ABSOLUTELY BEAUTIFUL! We will stay here again! Spacious, clean, private, easy parking with an assigned parking spot."

"Very nice room. Desk clerk that checked us in was obviously having a bad day. lol. Very unfriendly and short. He was also sitting out front smoking when we left. Hotel was beautiful and loved the lake view though."

"Under MASSIVE CONSTRUCTION. Had no idea. There was even construction dust in my room on the 3rd floor. NO BREAKFAST - sign saying so in the elevator. Poor parking! DO NOT stay here until the construction is done. It was a BIG surprise."

"Clean room nice place to stay"

"Nice clean place to stay and the onsite restaurant was nice."