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San Juan Hotel

3.5 star property
Travelers start their day with sunshine and local flavors in Downtown Cuenca before retreating to comfortable amenities that feel just like home

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San Juan Hotel in Downtown Cuenca offers a fresh start each day. Guests enjoy continental breakfast on the sunny terrace or regional cuisine at FIDEL GOURMET. The revitalized property provides comforts like free in-room WiFi, luggage storage, and dry cleaning services.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Twin Room

Standard Twin Room | Minibar, desk, free WiFi, bed sheets

Standard Twin Room

Highlights

LCD TV
Hair dryer
Free bottled water
Minibar
Satellite channels
Desk
Daily housekeeping
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | Bathroom | Hair dryer, towels

Standard Double Room, 1 Queen Bed

Highlights

Free cribs/infant beds
LCD TV
Hair dryer
Free bottled water
Minibar
Satellite channels
Desk
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Standard Triple Room | Minibar, desk, free WiFi, bed sheets

Standard Triple Room

Highlights

LCD TV
Hair dryer
Free bottled water
Minibar
Satellite channels
Desk
Daily housekeeping
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room

Family Room | Minibar, desk, free WiFi, bed sheets

Family Room

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Free bottled water
Minibar
Satellite channels
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Single Room

Standard Single Room | Minibar, desk, free WiFi, bed sheets

Standard Single Room

Highlights

LCD TV
Hair dryer
Free bottled water
Minibar
Satellite channels
Desk
Daily housekeeping
  • Sleeps 1
  • 1 Twin Bed

View all photos for Presidential Double Room

Presidential Double Room | Minibar, desk, free WiFi, bed sheets

Presidential Double Room

Highlights

LCD TV
Hair dryer
Free bottled water
Minibar
Satellite channels
Desk
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Cuenca, San Juan Hotel is in the historical district. San Francisco Plaza Market and Plaza Rotary Market are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Cuenca Municipal Planetarium and University of Cuenca's Orchid Garden. Inter-American Center of Popular Arts and Cuenca Botanical Garden are also worth visiting. Visit our Cuenca travel guide
Map
General Torres 9-59 y Gran Col, Cuenca, Azuay, 10150

What's nearby

  • Aerial View of New Cathedral in center of Cuenca, Ecuador
    New Cathedral of Cuenca
    2 min walk - 0.2 km
  • Santo Domingo church at night, as seen from a rooftop on Park Calderon
    Calderon Park
    2 min walk - 0.2 km
  • Cuenca, Ecuador - Stairs from Calle Larga to Rio Tomebamba
    Río Tomebamba & Calle Larga
    10 min walk - 0.9 km
  • San Sebastian Plaza
    7 min walk - 0.6 km
  • University of Cuenca's Orchid Garden
    9 min walk - 0.8 km

Getting around

  • 14n - Antonio Borrero Station
    6 min walk
  • Gaspar Sangurima Tram Station
    12 min walk
  • Cuenca (CUE-Mariscal Lamar)
    14 min drive

Restaurants

  • Chocolateria Dos Chorreras
    2 min walk
  • Hot Dog del Tropical
    3 min walk
  • Angelus by Tutto Freddo
    3 min walk
  • Negroni
    5 min walk
  • Raymipampa
    4 min walk

About this property

San Juan Hotel

Hotel located in Downtown Cuenca
At San Juan Hotel, you can look forward to free continental breakfast, a terrace, and a coffee shop/cafe. The on-site restaurant, FIDEL GOURMET, features local cuisine. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), luggage storage, and a 24-hour front desk
  • Tour/ticket assistance, a banquet hall, and a ballroom
Room features
All guestrooms at San Juan Hotel have amenities such as free WiFi, minibars, and free bottled water.
Extra conveniences in all rooms include:
  • Tubs or showers and hair dryers
  • LCD TVs with satellite channels
  • Daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • CAFETERIA MOLINODELPUENTE
  • FIDEL GOURMET
  • MOULIN ROUGE

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 36.6 per night
Cribs (infant beds) are available for USD 37.5 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: USD 8 per person, per night
  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 10 per person (one-way)
  • Airport shuttle fee per child: USD 5 (one-way), (from 8 to 11 years old)
  • Crib (infant bed) fee: USD 37.5 per day
  • Rollaway bed fee: USD 36.6 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

San Juan Hotel Cuenca
San Juan Cuenca
San Juan Hotel Hotel
San Juan Hotel Cuenca
San Juan Hotel Hotel Cuenca

Frequently asked questions

Is San Juan Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at San Juan Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at San Juan Hotel?

Check-out is at noon.

Does San Juan Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM–7:00 PM on request. A fee of USD 10 per person applies.

Where is San Juan Hotel located?

Located in Downtown Cuenca, this hotel is steps from Church of Santo Domingo and San Cenaculo Church. Calderon Park and New Cathedral of Cuenca are also within 5 minutes. Gaspar Sangurima Tram Station is 12 minutes by foot and Unidad Nacional Tram Station is 18 minutes.

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Reviews

San Juan Hotel Reviews

8.8

Excellent

9.6

Cleanliness

8.8

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 15 out of 25 reviews
Rating 8 - Good. 8 out of 25 reviews
Rating 6 - Okay. 0 out of 25 reviews
Rating 4 - Poor. 0 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

Reviews

10/10 Excellent

Fausto

Liked: Cleanliness, staff & service, property conditions & facilities
El personal de servicio fue muy atento y las instalaciones están limpias y bien atendidas.
Stayed 2 nights in Feb 2023

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El estilo colonial
Stayed 1 night in Sep 2022

8/10 Good

Charles, Gander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel very friendly staff restaurant needs big improvement
Stayed 3 nights in Nov 2021

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the charm of the property, the attention to detail and the attentiveness of the staff. The location is fantastic, as well! The off-site parking was a bit inconvenient and the rooms were a little damp. But overall, our experience was wonderful and we will be back!
Stayed 4 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal y el servicio, muy buenos y eficientes. Cada vez que viaje a Cuenca procuraré hospedarme en este hotel que, además, está en pleno centro histórico de la ciudad.
Stayed 1 night in Jul 2021

8/10 Good

Mike, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms on the ground floor quite noisy as kitchen is right there and starts working early as well as many guests have to pass this aera.
Stayed 3 nights in Aug 2018

2/10 Terrible

Rafael, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad Experience

When we got in to the Hotel, the lady in the front told us that they never got an confirmation of ORBITZ which seems really weird because I guess everything is automated. So she gave us an option to stay in two triple rooms the night we arrived but we were getting relocated to another hotel nearby. So we went through the process of checking out the next day and checkin in to the other hotel. Hotel was two blocks distance from San Juan so it wasn´t that hard, but the hotel itself (Hotel Inca Real) was one of the worst hotels I´ve stayed, the floor cracks every time you step, theres a bell in the main entrance so you can hear every ring from your room, soundproofing is non existent at all and the buffet breakfast is extremely limited and I believe that there is a big price gap between the two hotels. I trully didnt like what happened and I´m not sure if it was a problem of ORBITZ or San Juan Hotel staff, but it was a non pleasant experience which I don´t want to repeat in my life.
Stayed 2 nights in Aug 2018

10/10 Excellent

Joe, Detroit, (very cold/snowy) Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1st trip to the mountains

The hotel was very nice. The staff (esp. Claudia, Paola , and Karina) was outstanding and very friendly. The staff was helpful, caring about our well being and followed up on every request we made. They found a english speaking driver, for us, that was very good. We have nothing bad to say about the hotel, and our stay. An absolute 5/5.
Stayed 4 nights in Feb 2018

10/10 Excellent

Lanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff amazing and bilingual

10/10 Excellent

Lanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are the best and speak English

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay and the staff were very, very accomadting.
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful colonial hotel. Excellent service and location. Very clean hotel and good restaurant.
Stayed 1 night in Dec 2017

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reservation was wrong, they gave my parents a wrong room. But the servicios was available to change and do and update to my original reservation. Very good service
Stayed 1 night in Oct 2017

10/10 Excellent

J. Graham, Dallas TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in central area -- lot w/in walking dist

Enjoyed very much. Good service, beautiful interior. Down side: Parking is in a locked lot two blocks away. OK if you're taking taxis, but inconvenient if you're driving. No A/C or heat, but it wasn't a problem for us in late May.

10/10 Excellent

Julie, Reading, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Cuenca at San Juan Hotel

We were so pleased with our stay at San Juan Hotel. The staff was very kind and helpful. We speak very little Spanish and there was always someone available who spoke English. The hotel is beautiful old style Spanish with a really lovely courtyard. We requested a room with a window that opened to the outside courtyard. So glad we did as not all of the rooms have an outside window. Room and bathroom were very spacious and very clean. The hotel is centrally located, within 2-3 blocks of several markets, the Cathedral, shops, cafes, etc.

2/10 Terrible

adriana

Liked: Cleanliness, property conditions & facilities, room comfort

Lindo pero me debitaron un importe mayor en tarjet

reserve habitación doble superior con vista, con jacuzzi separado ducha. No las tenían disponibles y me dieron una interior sin Yanuzzi separado. Me facturaron 258 dolares porque la habitación era más económica y ustedes me debitaron 340,55 espero vuestro contacto para resolver este inconveniente.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

旧市街のロケーションの良いホテル。

クエンカ大聖堂のすぐ近くでロケーションの抜群のホテルです。

10/10 Excellent

Lelio

Liked: Cleanliness, property conditions & facilities, room comfort
Tuvimos un problema con la reserva del hotel, apartamento reservado era un catergoria más pequeños porque no tenía más vacantes. No había aparcamiento como se informa en la reserva. Sin estos problemas, gran hotel.

8/10 Good

Antonia, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es colonial y muy bonito, el servicio excelente. El único problema es el acceso al hotel ya que las calles del centro de la ciudad estan destruidas.

10/10 Excellent

Gustavo, Guayaquil-Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

Very comfortable, excellent service

10/10 Excellent

Joffre Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

roberto

Stayed 2 nights in Jul 2021

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019