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Hotel Casa San Rafael

3.5 star property
Warm up by the lobby fireplace or get tour advice from friendly staff at this welcoming hotel, with a complimentary English breakfast daily.

Choose dates to view prices

Located in Cuenca Historic Center, Hotel Casa San Rafael offers a cozy atmosphere with a lobby fireplace and free English breakfast. Enjoy WiFi, coffee, or tea in the lobby while interacting with the helpful staff, who consistently receive positive feedback.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Free WiFi
  • Laundry
  • Room service
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Single Room

Standard Single Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Standard Single Room

Highlights

Soundproofed
Individually decorated
LCD TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Rainfall showerhead
Private bathroom
  • 11 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Twin Room

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Standard Twin Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually decorated
LCD TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Rainfall showerhead
Private bathroom
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Standard Double Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Individually decorated
LCD TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Rainfall showerhead
Private bathroom
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Cuenca Historic Center, a neighborhood in Cuenca, Hotel Casa San Rafael is near the airport. New Cathedral of Cuenca and Puente Roto are local landmarks, and some of the area's activities can be experienced at Plaza Rotary Market and San Francisco Plaza Market. University of Cuenca's Orchid Garden and Inter-American Center of Popular Arts are also worth visiting. Take an opportunity to explore the area for outdoor excitement like ecotours. Visit our Cuenca travel guide
Map
Bolívar 5-05 y Mariano Cueva, Cuenca, Azuay

What's nearby

  • Santo Domingo church at night, as seen from a rooftop on Park Calderon
    Calderon Park
    5 min walk - 0.5 km
  • Cuenca, Ecuador - Stairs from Calle Larga to Rio Tomebamba
    Río Tomebamba & Calle Larga
    7 min walk - 0.6 km
  • Aerial View of New Cathedral in center of Cuenca, Ecuador
    New Cathedral of Cuenca
    7 min walk - 0.6 km
  • Plaza Rotary Market
    3 min walk - 0.3 km
  • Alejandro Serrano Aguilar Stadium
    14 min walk - 1.2 km

Getting around

  • Luis Cordero (Hermano Miguel) Station
    3 min walk
  • Gaspar Sangurima Tram Station
    6 min walk
  • Cuenca (CUE-Mariscal Lamar)
    4 min drive

Restaurants

  • Monte Bianco San Blas
    3 min walk
  • Coffee Lovers
    1 min walk
  • Pizza House
    3 min walk
  • cositas
    1 min walk
  • Latitud Cero Taproom
    4 min walk

About this property

Hotel Casa San Rafael

Hotel located in Cuenca Historic Center
You can look forward to free English breakfast, laundry facilities, and a fireplace in the lobby at Hotel Casa San Rafael. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • A roundtrip airport shuttle (surcharge), coffee/tea in the lobby, and tour/ticket assistance
  • A front-desk safe, multilingual staff, and smoke-free premises
  • Luggage storage and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms are individually decorated, and include amenities such as free WiFi, safes, and sound-insulated walls.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with rainfall showers and free toiletries
  • LCD TVs with cable channels
  • Daily housekeeping, desks, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (USD 13 per day); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free English breakfast available daily 7:30 AM to 10:00 AM
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 1920
  • Fireplace in lobby
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Individual decor
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 8 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 8 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 20 per person (roundtrip)
  • Airport shuttle fee per child: USD 10 (roundtrip), (from 6 to 12 years old)
  • Nearby parking fee: USD 13 per day (66 ft away)
  • Credit card charges are subject to a surcharge of 8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not permitted at this property
Parking height restrictions apply

Property is also known as

Hotel Casa San Rafael Hotel
Casa San Rafael Cuenca
Hotel Casa San Rafael
Hotel Casa San Rafael Cuenca
Hotel Casa San Rafael Cuenca
Hotel Casa San Rafael Hotel Cuenca

Frequently asked questions

Is Hotel Casa San Rafael pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Casa San Rafael?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Casa San Rafael?

Check-out is at noon.

Does Hotel Casa San Rafael provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per person applies.

Where is Hotel Casa San Rafael located?

Located in Cuenca Historic Center, this hotel is within a 5-minute walk of Esqueletologia Museum, San Blas Park, and Plaza Rotary Market. Civic Plaza and Museum of the Canari Identity are also within 5 minutes. Luis Cordero (Hermano Miguel) Station is only a 3-minute walk and Gaspar Sangurima Tram Station is 6 minutes.

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Reviews

Hotel Casa San Rafael Reviews

9.0

Wonderful

9.6

Cleanliness

9.4

Location

9.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 164 out of 270 reviews
Rating 8 - Good. 83 out of 270 reviews
Rating 6 - Okay. 13 out of 270 reviews
Rating 4 - Poor. 6 out of 270 reviews
Rating 2 - Terrible. 4 out of 270 reviews

Reviews

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic property!
Stayed 1 night in Mar 2025

10/10 Excellent

Jorge O.

Liked: Property conditions & facilities
Great place, location & an amazing staff.
Stayed 5 nights in Sep 2023

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in Cuenca

Very friendly place in a good location
Stayed 2 nights in Feb 2024

10/10 Excellent

Thomas J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the wonderful staff at the Hotel Casa San Rafael. Outstanding hospitality! Looking forward to my next visit.
Stayed 6 nights in Jan 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

I liked the place, the room is clean and good for the price, good location, the lady manaywas very nice and helpful at all the time ,.
Stayed 1 night in Oct 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful family owned historic home turned into a boutique hotel! Breakfast was home cooked. Close to historic downtown! The property owners weee very helpful and accommodating to all of our needs! Highly recommend!
Stayed 2 nights in Mar 2025

10/10 Excellent

Jerry

Liked: Staff & service, amenities, property conditions & facilities
Helpful staff quiet room
Stayed 7 nights in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and neat. Friendly staff. It's an old hotel and they still use skeleton keys for the rooms.
Stayed 8 nights in Oct 2023

10/10 Excellent

VICTORIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel. No access for people with disabilities. We were on the 3rd floor. Quiet and friendly staff. Close to the historic center an 3 blocks from Calderon park
Stayed 1 night in Oct 2023

4/10 Poor

serena

Disliked: Cleanliness, amenities, property conditions & facilities
The bed in terrible condition, breakfast was terrible fried egg burn, first night only one towel for two person had to ask for more. Parking stated 13 per day and ended up paying 13 from 7 to 8 at night And 5 for night time total 18 per day. The gentleman did the cleaning was very nice and Vero. They tried their best to make the guest feel better.
Stayed 3 nights in Dec 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jul 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff beautiful hotel
Stayed 2 nights in Apr 2023

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
The owners are very kind and accommodating. The hotel is gorgeous and well maintained. The breakfast is delicious and a wonderful way to start the day.
Stayed 2 nights in Aug 2022

8/10 Good

Isabel

Historic hotel.

The hotel is very nice. The service was superb. The beds were not very comfortable
Stayed 2 nights in Aug 2022

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nicely remodeled from a former large house. The staff is super friendly and accommodating. The hotel was quiet and very clean, and a short walk to the central plaza. The breakfasts were good but pretty minimal, with little or no choice and very small portions.
Stayed 3 nights in Jan 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel conveniently located in the center of town. The Owners Mr. Camacho and Mrs. Valenzuela were super accommodating and made us feel like at home. Additionally Valeria and the rest of the staff were very nice and attentive. We highly recommend this hotel for someone who wants to have a very unique and classic Cuenca experience.
Stayed 2 nights in Aug 2022

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
It is a well kept historical property. The hotel is about 130 yrs old, but it is cozy, well kept, clean and the staff is super friendly and helpful. It has basic amenities such as wfi and breakfast. That being said, during weekend nights, street noises filter through the windows and it becomes almost impossible to fall asleep in the early morning hrs (12 am -2:00 am). Noise is not a problem M-R nights.
Stayed 3 nights in Jul 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and charming hotel. Each morning we were creating with warmth and a delicious breakfast. They were very helpful with answering our questions about surrounding points of interest. They offered a reasonable laundry service with one day turnaround. They supported us with calling taxis when we asked for one. We stayed in a room on the third floor and it was very quiet. This hotel is located very close to the Calderon Park in the central historic district. I would definitely plan to stay here again if I can come back to Cuenca.
Stayed 4 nights in May 2023

4/10 Poor

serena

Disliked: Cleanliness, amenities, property conditions & facilities
Very noisy you can heard the people next door snoring at night, the floors very squeaky and the bed very noisy and in bad condition. The amenities was real poor two little face soap not even 2x1 for two people per day.
Stayed 2 nights in Dec 2024

2/10 Terrible

Ron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Snarly desk help; small room w/o amenities
Stayed 6 nights in Sep 2023

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
I lovely stay in a beautifully maintained 130 year old building! Not iron and solid wood, i door courtyard and amazing breakfasts every day. The staff treated us like family. When my husband suffered from altitude sickness they asked after him and offered a number of local remedies (they worked, too!) We are taking their contact information so next time they come we can skip Expedia and book directly. They were great! Only advice would be this: spring for a room with two beds. Unless you are traveling solo... the single room was very small, and we ended up upgrading. Well worth it!
Stayed 5 nights in Jun 2023

8/10 Good

Nelson

Liked: Staff & service, amenities, property conditions & facilities
Is not what I spect
Stayed 2 nights in Apr 2023

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una casa antigua muy bien conservada y acogedora. El personal super amable y atento. El piso de madera cruje al caminar de noche y la llave super antigua dificil de abrir la puerta, pero una excelente experiencia. Muy buen lugar
Stayed 3 nights in Feb 2025

10/10 Excellent

gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GRACIAS, MUY BIEN TODO
Stayed 1 night in Dec 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hospedaje y servicio muy atento
Stayed 3 nights in Aug 2024