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"I was disappointed with the poor service at the buffet. It’s not about the food. The service staff were not welcoming at all. I paid for half board. The first night of the buffet, we had two cokes besides our normal food. While we were about to leave, the head waiter very loudly that all can hear, called us and said we need to pay for the cokes we consumed. I try to apologize to him. But, he turned away from us. That is vey insulting. For 1200/- you would embarrass us like that in front of all of the guest and staff. From that time forward we did not go to the already buffet at all. I had very high hopes for this hotel, since this is one of the oldest and renowned hotel in Colombo. But, the service staff need more coaching in customer engagement and it needs to start from top down. You lost two customers."

"Very well appointed hotel, comfortable rooms, good health facilities and spa, really nice breakfast, but the nicest thing was the staff... friendly, helpful, polite and engaging "

"Clean room, helpful staff. Breakfast options could be better"

"I was given a lovely, friendly welcome. My room was super-clean and very comfortable. The egg hopper was THE BEST and is now my new breakfast favourite!"

"Outstanding "

"The hotel is nice but for a hilton could be better. We stayed here at the start and end of our holiday . It was a nice place to start but on our return we had a very smelly room which stank of stale smoke even though it was a non smoking room. We asked it to be fixed which it was not. The reception stuff were not as friendly compared to staff at other hotels in sri lanka and generally sri lankan people."

"Perfect "

"The property looks lovely in reception. Staff were welcoming on arrival but not so during our stay. Our room was clean but needs maintenance. Toilet leaked water along bathroom floor and curtains not hooked up properly so were too difficult to close. There is a Do Not Disrurb switch in amongst the light switches, unmarked, and ours was accidentally turned on so our room was not cleaned. No compendium in the room so we were unaware of the switch. Housekeeping did come up at 8pm after I called reception and the young man was fabulously helpful and explained the switch to us. Coffee shop is only with alcohol. Bakery cashier was very grumpy and unhelpful. The hotel is in a great position in Colombo but is noisey at night. We didn’t use any restaurants in the hotel. Large shopping centre 10mins walk. "

"Great "