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"Staff was absolutely incredible. Property was beautiful. Would give 10 stars if I could. "

"This is my favorite place to go, highly recomend to anyone!"

"Overall the stay at Bahia Principe Explore Akumal was wonderful, the staff, the pools, entertainment, the rooms , the outdoor, the food, staff, everything was amazing! Specially the staff, so nice!!"

"La chambre était superbe et bien équipée. Nous avons été désagréablement surpris de devoir patienter pour obtenir notre chambre alors que nous étions les seuls clients. De plus lors de notre installation nous avions valise et sacs sans que l’homme d’accueil ne nous aide et marché trois mètres devant nous indifférent à notre charge. La piscine était sale."

"The resort was great for families. However we have been to better hotels in Mexico and did not pay as much as the Bahía Príncipe explore Tulum. Take US dollars, they will never give you change for pesos. À la carte bookings was an absolute nightmare. For the week my group of 9 got 1 restaurant booked. Considering each room is allowed 2 à la cartes and we all together had 1 is a joke. For the amount of money we spent on this vacation we expected a bit more. Our tv in the hotel didn't work for a majority of our stay which was not ideal when you have a toddler. The buffet food was good no complaints there. Overall the resort was great for families but there were some things that were off putting"

"Beautiful property! There’s a lot to do with the family. The staff was amazing. We really enjoyed our stay "

"Loved the staff only thing is it was far away from places "

"We had 4 of us doing a golf trip, we had booked 2 rooms with 2 queen beds in each room and they said we could not get that they only had rooms with 1 King available and they would put a Cot in there to help. The room was not very comfortable once the cot was added as it couldn't accommodate another sleeping space. When we checked in they gave us tickets for our travel golf bags and said they would transfer it to our rooms once ready as we would be out golfing when the room became available. We got back after our round and our baggage was still sitting beside the bus stop and hadn't been moved so that was beyond frustrating that this wasn't taken care of as offered. The food was okay we always just did the Buffet option and the breakfast was always good the Dinner buffet was just okay, not as many options."

"Our room was fantastic, Alan was a huge help in making our vacation amazing, all of the staff were friendly and helpful, and we had a wonderful session with their in house photographer Conrado. The on site restaurants were all great, and the buffet always had plenty of options."