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"Loved the staff - very welcoming helpful and just lovely. Loved the hotel - old world charm. The location was perfect. If you are looking for updated or new and shiny that isn’t the hotel you. My only criticism would be the breakfast food."

"Great location and attentive staff. It was my son’s birthday and they had a special treat in our room when we checked in and a bottle of wine for me! "

"The staff were nice and some were just doing their job. Shout out to Camila at reception and David the doorman who were very helpful and pleasant all throughout our stay. The room is decent but for the price we paid, I had expected more. The breakfast is decent but lacking as well. I think they are short handed for the amount of guest they have. Every time we go there for breakfast, they alway run out of some food and don’t refill them right away. Again, for the price we paid, we expected more. The location is very central and so close to th train station once you figure out the direction to the square. It is literally so close to the duomo, academia, etc. So close to everything and have a lot of restaurants nearby but I would avoid il Santa Maria ristorante which is across the hotel, so overpriced and didn’t meet expectation. In short, we would go back now that we know what to expect especially because of its location."

"Centrally located hotel - everything is within a 20-minute walk. The rooms are clean and modern, but what sets this place apart is the staff. The front desk team, especially Leiann and Nick are incredibly kind and helpful. The breakfast staff are also outstanding! They went above and beyond to make sure we have what we needed - and they make excellent cappuccino. I would recommend this place to family and friends, and will return here."

"A beautiful relaxing property. Comfortable bed, clean, full of charm. Wonderful grounds that make you feel like you’re in the countryside. We would stay again."

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"This place is great all around ! Highly recommend it."

"Unbelievable! What a charming and convenient hotel! It was a wonderful stay and just wish we were able to stay one more night! Staff were lovely and the rooms are extremely classy! Right in the middle of Florence’s high end fashion area with everything steps away! Keep your windows closed for less street noise!"

"Wonderful stay just wish there was more mirrors in the room so you could see when drying your hair and putting on makeup"