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"This is the first time we went to a hotel and the staff ask us to upgrade by ourselves. First, we arrived and the hotel is not easy to reach. We need to asked the tourist centre to help before we get there. After we been to the reception, she asked if we wanted to have breakfast because that was not include in our plan. We chose not to have it. Then she stopped talked to us and kept searching from her own files to try to show us that we can have a better room and our rooms have no good view. We were sweating because we can not found the hotel. But we stay there for more than 5 mins just because she wanted to sell us a better room. I can not really understand. I chose the room and compare the other choice at home. I chose what I want and expect. If I would like to have a better view, I might not choose this hotel. And If I want a better room. I would choose and paid while I pick the room. It is not what I expect to experience when I am already at the reception of the hotel. At the end of the check-in. I can feel like that she was impatient because I listened to her and chose nothing from her. We also use the car park at the day we check-out. There are little space than I expect. We will never choose this hotel again. "

"Excellent hotel in a great location "

"Love this hotel, room was a little stuffy and tight but we had a great sleep and breakfast. It is well located. "

"Awesome job. Tokyo was great. "

"Extremely hospitable staff"

"We didn’t use the breakfast restaurant, it’s about $40 usd and didn’t have enough of what we wanted but it was busy. We love the hotel design and the location in the city. It’s in a quiet area but very close to trains and subways. Convenience, stores and restaurants are also close and within walking distance. The price is amazing too for what you get."

"We loved our stay!! Garden room with a view of Tokyo Tower was magical - we will happily return ! "

"Perfect"

"Comfy beds, and easy walk to Shinjuku Station to access all trains. Great bathroom setup. Easy luggage storage option. Pro-tip: have a Japanese craft gin in the lobby while doing a load of laundry mid trip! Difficult to find coming from station on arrival, but the neighborhood is super easy to navigate after you’re settled. It would likely be our home base on a future trip."