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"The owners are great. The property is not. The place is cold for winter, the thermostat is locked, but if you call the owners they will adjust it up some. The place has a smell. It is like a wet dog or mold. The bed is hard, the pillows are flat, and the sheets are thin. It is a multi- stay unit home, if you book a room, there may be another 4 (or more) guests staying there with you sharing the common room. For winter, all the potted plant were brought inside. A bit more communication from the owners as to where they are or where to go for check-in would be appreciated. They are right next door for the record. The owners made a simple bread, fruit, and coffee breakfast with local jam and honey. It was nice and they are good conversationalists. I wish I could rate it higher, but the smell was a big negative for me. "

"Room was well maintained. We had an excellent view of the canyon. The food for dinner and breakfast was amazing and the staff were very accommodating. Great service and atmosphere. The only negatives have to do with are the spa area and services. They charge to use the circuit and time limit you. The pools were warm, not hot. Some features didn't work. The Exterior hot tub should have been the crown jewel but it was tepid at best. Best features were the heated lounge chairs and the steam room. We wanted to get a massage but that needs to get booked well in advance, which is frustrating. Still, hiking around and seeing the beautiful landscape was an unforgettable experience. Well worth the stay."

"Great location and value for money "

"Check in was woeful!!!! Bar& kitchen staff were very helpful but remote check-in management did not work (unlike some other hotels that seem to know how to manage Wotif bookings). It took well over an hour to get the entry codes. And then thebroom heating did not work - and remote management could not get anyone to fix it (being a Sunday is no excuse). At leadt the shower was hot - we hadnt get warm somehow. I've been more comfortable camping!!"

"Great location, very friendly and helpful staff."

"Nice and quiet place to stay after leaving Santiago."

"The hotel was wonderful though the location was in the middle of car dealerships so there were few restaurants or interesting sights. "

"Lovely bedroom, super clean place, but the best quality of this hotel is its location. "

"Limited food options "