Search Residences in Casablanca

"Tried to reach staff to arrange shuttle, no response. Paid for Uber crazy price for 2km. Dining staff rude, slow, dismissive and then overcharged for a beer. Staff advised no converter plugs available, asked for wake up call and did not receive. Room dirty (mirror, sticky end table). Hallways are painted black, looks terrible, not welcoming on room floors. Good points, iron available in nice stairwells. Nice garden decor outside. Overall, one friendly staff out of five encountered."

"The building, service, food were all excellent the only small issue was the separate toilet in the bedroom with no handbasin"

"This hotel is gorgeous and is a great location to get out of the fray of downtown Casablanca and relax adjacent to a beautiful beach. The outdoor spaces are lovely (pool and patio overlooking the pool). We had a terrific lunch at the outdoor bar. A few issues: --We wanted a room with a large bed and were instead provided two doubles. --The service was VERY slow one of the two times we were at the outdoor bar. --Reception staff arranged an airport transfer for us, and there was confusion about the time, even though it had been confirmed. Also, the taxi that showed up was too small for our bags and rather dilapidated, which is not what I expected from a hotel of this quality. Even with the above issues I'd be happy to return to this hotel."

"Good "

"Clean room, good service, parking was reserved on street but there was always someone there to accommodate you. Food was good, lava cake was excellent. Beautiful view from rooftop."

"Clean room, breakfast Spa very expensive"

"Good facilities, hotel is brand new.."

"We never had wifi in our room even after complaining several times. Had to call for the TV to work. We've had to go to reception just to get our cell phones to get wifi. Breakfast was okay, but tajines were covered with a very heavy lid that made it hard to get anything because there wasn't enough space to put the lid down. "

"A subpar stay. Definitely not up to global four seasons standards. Having stayed at numerous four seasons hotels all over the world, this is more like two or maybe three seasons at a maximum. A few things that led to this rating. 1) the room phone didn't work. I had to follow up multiple times over two days to have this fixed which led to multiple physical trips to reception to request anything I needed. 2) the pool didn't have changing rooms. Go and change in the toilet cubicle I was told. 3) On departure I was not helped with my luggage and had to load it in the car. This was watched by at least 5 hotel staff standing around aimlessly, none if which offered to help. Again, the hotel was fine and had all the amenities - just not nearly up to the four seasons or any five star standard I have come to expect and am paying for. I will be staying at the royal Mansoor next time."