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Hotel Charles

3.0 star property
Cape Town adventures begin at Hotel Charles, where car rentals make city exploration effortless and the on-site Cafe Charles serves satisfying meals

Choose dates to view prices

Hotel Charles places travelers in Cape Town's vibrant heart. Relax on the rooftop terrace after sightseeing, dine at Cafe Charles, and explore the city with on-site car rentals. Free WiFi and helpful concierge services keep everyone connected and informed.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services
  • Laundry

Room options

View all photos for Budget Room

Budget Room | Minibar, in-room safe, individually decorated, individually furnished

Budget Room

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room | Minibar, in-room safe, individually decorated, individually furnished

Classic Double Room

  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Double Room, 1 King Bed

Premier Double Room, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished

Premier Double Room, 1 King Bed

  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Cape Town City Centre, a neighborhood in Cape Town, Hotel Charles is in a shopping district and near a train station. Shoppers can check out Long Street, while everyone can enjoy the natural beauty of Table Mountain and Camps Bay Beach. Africa Centre and Iziko South African Museum are also worth visiting. Discover the area's water adventures with kayaking and boat tours nearby, or enjoy the great outdoors with mountain biking and hiking/biking trails. Visit our Cape Town travel guide
View more Guest Houses in Cape Town
Map
137 Waterkant Street, De Waterkant, Cape Town, Western Cape, 8000

What's nearby

  • Bree Street
    Bree Street
    5 min walk - 0.4 km
  • Long Street
    Greenmarket Square
    6 min walk - 0.6 km
  • Long Street
    Long Street
    8 min walk - 0.7 km
  • Cape Town, Western Cape / South Africa - 10/25/2016: Aerial photo of Cape Town International Convention Centre with Table Mountain in the background
    Cape Town International Convention Centre
    11 min walk - 1.0 km
  • Two Oceans Aquarium featuring marine life
    Two Oceans Aquarium
    12 min walk - 1.1 km

Getting around

  • Observatory Station
    7 min drive
  • Cape Town Station
    13 min walk
  • Cape Town Intl. Airport (CPT)
    20 min drive

Restaurants

  • Café Manhattan
    2 min walk
  • Le Pickle
    1 min walk
  • Vasco Da Gama Taverna
    3 min walk
  • Platō Coffee - De Waterkant
    2 min walk
  • Pauline’s
    3 min walk

About this property

Hotel Charles

Guesthouse near Long Street
Cape Town International Convention Centre is located near Hotel Charles, which provides a rooftop terrace, dry cleaning/laundry services, and car rentals on site. The on-site restaurant, Cafe Charles, offers breakfast, brunch, and lunch. Stay connected with free in-room WiFi.
Other perks at this guesthouse include:
  • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and smoke-free premises
  • A front-desk safe, a computer station, and 1 meeting room
  • Concierge services and tour/ticket assistance
Room features
All guestrooms are individually furnished, and feature comforts such as laptop-compatible safes, in addition to perks like free WiFi and minibars.
Other conveniences in all rooms include:
  • Bathrooms with tubs or showers and hair dryers
  • Coffee/tea makers, fans, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (ZAR 80 per night)

Food and drink

  • A restaurant

Restaurants on site

  • Cafe Charles

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Late check-in fee: ZAR 250 for check-in between 6:00 PM and midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out fee: ZAR 250.00

Special check-in instructions

The front desk is open daily from 8:00 AM - 6:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 8 and younger are not allowed at this property; All guests older than 8 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: ZAR 300 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: ZAR 80 per night
  • Late check-in fee: ZAR 250 for check-in between 6:00 PM and midnight
  • Late check-out fee: ZAR 250.00

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators
Children 8 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charles Cape Town
Charles Guest House Cape Town
Charles Guest House Guesthouse Cape Town
Charles Guest House Guesthouse
Hotel Charles Cape Town
The Charles Guest House
Hotel Charles Guesthouse
Hotel Charles Guesthouse Cape Town

Frequently asked questions

Is Hotel Charles pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for ZAR 80 per night. There is free parking nearby.

What time is check-in at Hotel Charles?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available from 6:00 PM– midnight for a fee of ZAR 250.

What time is check-out at Hotel Charles?

Check-out is at 11 AM. Late check-out is available for ZAR 250.00.

Does Hotel Charles provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Charles located?

Located in Cape Town City Centre, this guesthouse is within a 10-minute walk of Cape Quarter Lifestyle Village and Long Street. Table Mountain National Park and Bree Street are also within 10 minutes. Cape Town Station is 13 minutes by foot.

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Reviews

Hotel Charles Reviews

8.4

Very Good

8.8

Cleanliness

9.2

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 35 out of 75 reviews
Rating 8 - Good. 27 out of 75 reviews
Rating 6 - Okay. 8 out of 75 reviews
Rating 4 - Poor. 2 out of 75 reviews
Rating 2 - Terrible. 3 out of 75 reviews

Reviews

Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles super. Personal freundlich und Restaurant lecker. Würden hier wieder buchen.
Stayed 4 nights in Mar 2020
Verified

10/10 Excellent

Huguette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant and lively.

The place is fun and friendly and the area very lively. The rooms are all different and the one on the ground floor can be quite noisy withe the café life and the cars in the streets.
Stayed 2 nights in Feb 2020
Verified

2/10 Terrible

Khadijah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

worst hospitality in Cape town

Never properly checked me in. Didn’t inform me of a door code. I found out at 2am that there was no way to enter the hotel. None of the phone number worked to contact staff. Poorly organized all around. In the morning I was told “oh well, they can’t remember if they told me about the door code or not.” Not even a sorry that happened. That I’m a single girl, in a foreign country,locked out. Just that I could use the breakfast voucher they gave me at checkin. No compassion, just arrogance.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect accommodation for the CTCT.

Great location for my stay when doing the CTCT. Close to registration as well as both the start and finish it makes for a fine location for the race. Room has plenty of space and is well equipped. Also very close to the V&A so plenty of places to eat and activities to do.
Stayed 2 nights in Mar 2019
Verified

8/10 Good

Taher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay at Charles guest house

Location was perfect for the business I attended. Very central to the waterfront and convention centre.
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was a nice bright space with a seating area and kitchenette. Excellent value for the money in a nice neighbourhood
Stayed 1 night in Feb 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel, probably not the best room

Location was good and the room was furnished nicely, unfortunately it opened up to the internal courtyard where they ran the loud coffee machine early in the morning. The room was quite warm even though it was not a hot night, and compounded by the thick winter duvet in the middle of summer.
Stayed 2 nights in Feb 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Very pleasant place. Good vibe.
Verified

2/10 Terrible

Carina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Stay clear

We were very excited to stay at the Charles. We know the area well and the guest house and little restaurant always seemed quite quaint. It was a very unfortunate choice. The guest house and restaurant merge and unfortunately it means that two rooms face an open coffee area and the kitchen. It was LOUD. The noise subsided around 17:00 only to erupt with vehemence very, very early in the morning. It sounded as though the coffee machine was right next to the bed and staff chattered and laughed very loudly. We informed the manager who only shrugged and said they always (!) have a problem with those two rooms and he had car troubles, so couldn't be at work in time to ask the staff to make less noise. He did offer us two free coffees for the inconvenience... To make matters worse, the colour coding of the shower tap is switched around which means that we wasted a fair amount of water while waiting for hot water. Surely this is something you can fix (especially during a drought) or at least inform the guests? Stay. Clear.
Stayed 1 night in Dec 2017
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Good, not great

Mouldy smell in room Shower door not closing properly - leaking water onto floor Very noisy room - understandable based on location. Did not bother me, but may concern others. Toiletpaper used to seal windows Some of the blinds need some care Overall room quality good at the price paid wad acceptable. The employees are friendly. The room served its purpose. For the area the price was very good and the room not in a horribl shape, but it does need a bit of maintenance
Stayed 2 nights in Sep 2017
Verified

8/10 Good

Bernard

Liked: Staff & service

One night stay

Stay was ok although the bathrooms smelt a bit. Also the extractor fan in bathroom very noisy.
Stayed 1 night in Aug 2017
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice independent guesthouse at De Waterkant

This is a guesthouse that has the rooms scattered around several close by small houses. Feels like staying on your own rented apartment but with the daily hotel cleaning service. Walkable, updated appliances, full kitchen. You have to pay 50 rands for the wifi, that was the only fault I'd find. I'd definitely recommend it.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming Guesthouse and great food.

Lovely Guesthouse with a great restaurant and friendly staff. Highly recommended.
Verified

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic staff at a nice place

The staff was awesome at this hotel. I found the place to be very accommodating and I loved the cafe attached to it. I would definitely stay in this hotel again
Verified

8/10 Good

caleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice small cute hotel

Great place to stay if you want a different type of experience and want a friendly staff and yummy food
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty guest house in good central location

Lovely 5 night stay. We were in the studio room with separate WC which was comfortable and practical. Great outdoor space on the roof terrace where we ate breakfast. High quality food and friendly staff. Walking distance from V&A, Bo Kaap and Bree Street bars/restaurants.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Meget centralt og pænt, hyggeligt kvarter

Meget hyggeligt og pænt område. Gåafstand til alt - de 2 værelser i cafeområdet er dog meget mørke ... og larm fra køkken og anretterdisk kan være stor - især fra kl. 6.00 om morgenen.
Verified

4/10 Poor

Jurek

Disliked: Staff & service, property conditions & facilities

inte vad man har betalt för

lurades på breakfast ,bokade rum med breakfast som visade sig vara havregryn, ville man ha något annat fick man betala 6 eur extra -slugt, fick ett annat rum än vi hade beställt-i en annan byggnad ca 700 m från huvudbyggnaden där det inte fanns internet trots att man uppger i beskrivningen att internet finns gratis - efter diskussioner blev vi förflyttade till huvudbyggnaden dock inte till detta luxuary room(bokstavligen) vi hade beställt och betalt för - det som var bra med hotellet var mycket bra läge ,
Verified

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort

Charmante Pension

Das Haus liegt mitten im Gay-Viertel Kapstadts zwischen Waterfront und Zentrum, beides ist zu Fuß in ca.15 Minuten erreichbar. Haltestelle von Mycity Bus ist in direkter Nähe. Zur Pension gehört ein Café, das aber um 18.00 Uhr schließt. Das Personal ist überaus freundlich und hilfsbereit.
Verified

6/10 Okay

Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely boutique hotel in the heart of De Waterkant

Lovely little boutique hotel. Great location for access to the restaurants and bars in De Waterkant. Easy access to the MyCiti bus network. Excellent breakfast spot as well.
Verified

8/10 Good

nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient

Very nice stay but would have been great to have tea replenished and towels replaxed
Verified

8/10 Good

DIVANIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel bem localizado mas sem wifi nos apartamentos

Passamos 7 dias no Charles Guest House. Ficamos num apartamento muito charmoso. Tudo novo, cozinha com vários utensílios e excelente chuveiro. O Charles é uma pessoa muito amável e prestativa. Apenas algumas ressalvas. O único espelho do apartamento foi instalado muito acima da pia do lavabo e sequer permitia que víssemos o próprio rosto. Para um apartamento tão moderno não faz sentido não ter wifi nem telefone. Como o nosso apartamento era externo à estrutura do hotel, tínhamos que trancar tudo para utilizar o wifi da recepção.
Verified

2/10 Terrible

Eliana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nem de graça

Péssimo. Informamos que nao havia agua quente no quarto e o homem da recepcao foi ate la verificar. Fez algumas tentativas, mas nada da agua aquecer... disse que retornaria em alguns minutos. Quando fomos procurar por ele, havia ido embora. Depois de 10 horas de viagem tivemos que tomar banho gelado, numa noite que fazia 11 graus...
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely staff and great value for money

Not having WiFi in the rooms was a challenge. Also no air, only a fan, so not an issue for us bc the weather was very mild but maybe something others might want to bear in mind. The staff though was all absolutely amazing and really made this stay a pleasure. Overall found it to be a great value for the $.
Verified

8/10 Good

Samuele

Liked: Cleanliness, property conditions & facilities

Auch für länger gut geeignet

Tolles Quartier, super Café direkt im Charles, alles einfach zu erreichen. Negativ: kein WiFi im Zimmer und Zimmer Nummer 10 etwas finster dafür sehr gross