Villas in Cantón Turrubares

"There were no hot water in the room to take a shower. The receptionist did not bother to tell us of the problem upon check in or help find a solution."

"We were supposed to have a 5 night stay. On the 4th day, a guy was following people around the pool and harassing women. Appeared to not only be drunk but on some type of drugs. For a few hours he went unchecked harassing people. This resort has little to no security just so you will know. Included alcohol flowing freely with no security. I finally decided to tell him to stop (harassing women) in the pool. He at times acted like he wanted to fight, other times was apologizing. I know you can’t say it humbly but despite his intoxication he seemed to understand that he couldn’t beat me up, so he eventually started threatening to round up a bunch of people and come after and KILL me etc. I want to emphasize he was mad that I put a stop to him harassing people. This situation was so bad people were clapping and coming up to me to shake my hand when I told him to stop. My wife tried to get security involved, took 20 minutes for a couple of supposed managers to respond. They changed shifts (managers) new one flat out told me he did not care about the problem. Also said “I don’t think he will kill you” and I told him ya but you don’t know. I don’t know if the guy had guns in the room or car etc. Then management tells me he got arrested, then no he left on his own, then they came to my room and told me they not only arrested him but took his car? Later offered a refund for stay and an email apology, but now ghosted, corporate says they can’t even reach these thugs. No refund given. "

"Ckean"

"The staff was extremely helpful with our every need’s. No matter what we needed they came through for us. Arranging transportation, dining, tours, house keeping, you name it this property staff will deliver. I met some really passionate staff here, Alexia afternoon staff at the front desk, Edwin in maintenance, Franklyn tour and transportation coordinator and last but not least Alexandra. Keep up the good work you represented your country and the Oceano brand very well. Thank you "

"Showed up and they put us in a basic room when we had booked a suite. Then when we addressed it with Hotels.com they told them that we had a comparable room and only offered $20 refund ( when the difference in price was about $80). And the room didn’t have a separate sitting area and pull out bed. It was a clean hotel though, close to the airport with a shuttle, and attached to a large mall (convenient for food/shopping). Good place to stay for the night before flying out of SJO. "

"Llegue con tiempo, tardan en hacer check in. Si deseas reservar uno de los restaurantes a la carta, debes hacerlo muy temprano y no espere a que te respondan, debes revisar por tus medios. "

"friendly staff"

"Amazing hotel overall. Modern, clean, high end, restaurant was superb, super professional staff, awesome shopping downstairs with other great restaurants, pool has amazing view."

"Clean, conv"