Residences in Canillo

"We really liked the hotel and the staff were really excellent. Comfortable beds, powerful showers and a fantastic breakfast. Also next door to the ski-hire and main lifts onto the slopes. The only thing that spoiled our stay was the parking situation otherwise this would have been a five star review. We were unable to pre-book parking but a space was available on arrival. They only had one charging point and an inconsiderate guest decided to occupy the bay for 24 hours (despite clear signage for a 4 hour maximum) .. we wanted to charge the car for the drive back to Barcelona. The staff at Piolets did their best to accommodate us by locating a space at their sister hotel across the street. We moved our car to their bay and we were assured they would enable the charger. However we returned 4 hours later to discover this had not been done. We then spent an hour finding a fast charger and only just made it back to BCN airport just on time. This made the end of our weekend away extremely stressful. A shame because is all other respects our stay was fantastic. "

"2nd time staying , always a pleasure."

"Great"

"Good size room, clean and comfortable, but check in and check out took a long time for something as simple as handing over a key then leaving "

"Room was clean but 6th floor was an attic room with velux windows and great views of the slopes. I just had to watch hitting my head as roof was low on one side. There was no pool & spa facilities were not included costing 12 euros a session. Restaurant food was very good as were staff. lighting lacks ambience in restaurant and when busy noisy accoustics through conversations. Great if you like bright lighting but i prefer mood lighting. A minor point but worth mentioning."

"Great hotel, great staff!"

"Booked a room with one single bed on expedia, upon checking in i was told the room has two separate beds, and i had to pay some 30€ extra for a room with double bed, which i did, when i checked into the room i found two beds joined together., i could have done the same myself with the first room. It was a cheap move from the hotel receptionist. Otherwise, tge room was clean, quiet, specious, and the hotel was very well located meters away from the shopping scene."

"Rooms were spotless "

"our faucet was leaking in the bathroom. Our safe box was broken. The hotel elevator was super slow. The hotel needs some updating."