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ibis Cancun Centro

3.0 star property
Step into a world of convenience with shopping at your doorstep. Enjoy easy access to local attractions.

Choose dates to view prices

Experience the vibrant energy of Downtown Cancun at ibis Cancun Centro, where a shopping mall on site, dry cleaning services, and a bar await. Connect to in-room WiFi and enjoy lunch or dinner at the on-site restaurant while appreciating the helpful staff and proximity to Plaza Las Americas.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
The current price is AED 180
AED 235 total
includes taxes & fees
22 Mar - 23 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed | Desk, blackout drapes, soundproofing, free WiFi

Double Room, 1 Double Bed

8.0 out of 10
Very good
(116 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Plasma TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Eco-friendly toiletries
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, Lagoon View

Desk, blackout drapes, soundproofing, free WiFi

Double Room, 1 Double Bed, Lagoon View

8.0 out of 10
Very good
(21 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Plasma TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Eco-friendly toiletries
  • Lagoon view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 2 Twin Beds

Double Room, 2 Twin Beds | Desk, blackout drapes, soundproofing, free WiFi

Double Room, 2 Twin Beds

7.4 out of 10
Good
(39 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Plasma TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Eco-friendly toiletries
  • Lagoon view
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

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About the neighborhood

Downtown Cancun, a neighborhood in Cancun with great shopping, is home to ibis Cancun Centro. Ultramar Ferry Puerto Juárez and Moon Palace Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and Langosta Beach. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco are not to be missed. Visit our Cancun travel guide
Map
Av Tulum Y Nichupte, Supermanzana 11 M2 L3, Cancun, QROO, 77504

What's nearby

  • Cancun_DubaiPalaceCasino_6242274_007
    Dubai Palace Casino
    3 min walk - 0.3 km
  • Royal Yak Casino and Sports Book
    2 min walk - 0.2 km
  • Plaza Las Americas
    3 min walk - 0.3 km
  • Amerimed Hospital
    5 min walk - 0.4 km
  • Galenia Hospital
    11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN)
    15 min drive

Restaurants

  • Starbucks
    8 min walk
  • Beduino Coffe
    3 min walk
  • Chili's Grill & Bar
    8 min walk
  • Hooters
    7 min walk
  • La Troje
    5 min walk

About this property

ibis Cancun Centro

Hotel near Plaza Las Americas
A shopping mall on site, dry cleaning/laundry services, and a bar are just a few of the amenities provided at ibis Cancun Centro. The on-site restaurant offers lunch and dinner. In addition to a business center, guests can connect to free in-room WiFi.
Other perks include:
  • Buffet breakfast (surcharge), valet parking (surcharge), and a 24-hour front desk
  • A front-desk safe, a TV in the lobby, and smoke-free premises
  • Luggage storage, an elevator, and multilingual staff
  • Guest reviews say great things about the helpful staff and proximity to shopping
Room features
All 190 rooms feature comforts such as air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 22-inch plasma TVs with satellite channels
  • Daily housekeeping, desks, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (MXN 120 per stay)
  • Covered valet parking on site (MXN 120 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MXN 290 for adults and MXN 145 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Renez-vous

Things to do

  • Shopping mall
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (71 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (24 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch plasma TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per pet, per night, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
13 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 290 for adults and MXN 145 for children
  • Covered self parking fee: MXN 120 per stay
  • Covered valet parking fee: MXN 120 per stay
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Centro
Centro Cancun
Ibis Cancun Centro
Ibis Centro Hotel Cancun
ibis Cancun Centro Hotel
Ibis Cancun Centro Hotel Cancun
ibis Cancun Centro Hotel
ibis Cancun Centro Cancun
ibis Cancun Centro Hotel Cancun

Frequently asked questions

Is ibis Cancun Centro pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of MXN 1000 per stay and a fee of MXN 350 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at ibis Cancun Centro?

As of 8 March 2026, prices found for a 1-night stay for 2 adults at ibis Cancun Centro on 22 March 2026 start from AED 180, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for MXN 120 per stay. Valet parking is available for MXN 120 per stay.

What time is check-in at ibis Cancun Centro?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at ibis Cancun Centro?

Check-out is at noon.

Where is ibis Cancun Centro located?

Located in Downtown Cancun, this hotel is within a 10-minute walk of Royal Yak Casino and Sports Book and Plaza Las Americas. Amerimed Hospital and Dubai Palace Casino are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

ibis Cancun Centro Reviews

8.4

Very Good

8.6

Cleanliness

8.0

Amenities

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 667 out of 1263 reviews
Rating 8 - Good. 323 out of 1263 reviews
Rating 6 - Okay. 136 out of 1263 reviews
Rating 4 - Poor. 67 out of 1263 reviews
Rating 2 - Terrible. 70 out of 1263 reviews

Reviews

10/10 Excellent

Luci

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very kind and helpful. The area was super nice. Lots of stuff around the hotel. The room was clean with nice AC! Would definitely stay there again.
Stayed 1 night in Dec 2025

8/10 Good

Liliana

Liked: Property conditions & facilities
Really kind and helpful staff, great location, room not super clean, no toothpaste
Stayed 1 night in Jan 2026

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, amenities
Yes the staff was super nice and accommodating. Room was clean and I would recommend this hotel to family and friends.
Stayed 7 nights in Nov 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for work overall it was a wonderful stay a little noisy but is tolerable
Stayed 3 nights in Sep 2025

8/10 Good

Kenneth

Disliked: Amenities
Staff was great! Room a little cramped.
Stayed 7 nights in Nov 2025

6/10 Okay

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean very good . Air conditioner the control panel is very noisy and damaged. Breakfast good
Stayed 2 nights in Jan 2026

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
For the price, it was great value. Super basic and small rooms but clean. Surprised the bed was very comfortable
Stayed 1 night in Oct 2025

10/10 Excellent

carlos m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel great location all of the above everything is awesome in this place loved it will definitely stay here again
Stayed 4 nights in Mar 2025

8/10 Good

Sumit

Liked: Cleanliness, property conditions & facilities
Centralised location, malls, Walmart right next to hotel. It has 7/11 across the street. Staff were very helpful. Clean and decent size room. Wish they had a kettle and small fridge.. They had a dispenser in lobby. It could have been in every floor.
Stayed 5 nights in Dec 2025

10/10 Excellent

Marilyn

Liked: Cleanliness, property conditions & facilities
Just there one night, staff were very nice. Food was excellent.
Stayed 1 night in Mar 2025

8/10 Good

Mhd louay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a nice hotel but very far away from the city or the beach it's somehow near to the airport, so you should have a car , the service is good 😊
Stayed 1 night in May 2025

10/10 Excellent

Lazaro

Liked: Staff & service, amenities, property conditions & facilities
Excellent property and customer service
Stayed 2 nights in Apr 2025

8/10 Good

David

Liked: Staff & service, property conditions & facilities

convenient for central Cancun

Breakfast was good, staff are excellent. Room on the small side, no frills. There is a wal-mart food store next door which is pretty useful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location is extremely good if you are not planning

Location is extremely good if you are not planning to swim in the ocean.
Stayed 7 nights in Mar 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, comfy bed. Able to walk across the street to the mall. Small grocery at the bottom of hotel and ice cream shop.
Stayed 1 night in Apr 2025

10/10 Excellent

Stecy K Zapata

Liked: Cleanliness, amenities, property conditions & facilities
The staff there are super friendly. They kept our luggage’s in their room because our flight got delayed and called us taxis since we didn’t want to get scammed. It’s right next to a mall and starbucks/restaurants. And even better, a Walmart! I believe this hotel is affordable and convenient for anyone.
Stayed 4 nights in May 2025

8/10 Good

Armando

Liked: Cleanliness, property conditions & facilities
Business hotel just for few days. No amenities at all.
Stayed 4 nights in Apr 2025

10/10 Excellent

Paul Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean. The bathrooms were also clean and in excellent condition. Shower had plenty of hot water and were in like new condition. Breakfast was great. Staff was friendly and helpful. There is a mini Walmart store downstairs that is attached to the hotel and a mall across the street with plenty of places to eat so you don't need to spend extra money hailing taxi's. Everything you need is in super close walking distance from the hotel. I will never stay anywhere else when im in Cancun. You will not be disappointed. Ibis has it all!
Stayed 11 nights in Mar 2025

8/10 Good

trinh

Liked: Cleanliness, property conditions & facilities
There was no fridge in the room. It is convenient. 15 mins away from the airport. There are restaurants around the area. There is a 7 Eleven and Walmart Express seconds away. The mall is across the street with a supermarket with fresh foods
Stayed 3 nights in Mar 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service
It’s centrically located in centro Cancun. There’s a Walmart next door which’s very convenient. Rooms are clean and recently renovated. There’s no fridge in the room and for me was a little inconvenient since I had no way to store my insulin injections. There’s no iron in the room either. Other than that the staff was very professional and attentive.
Stayed 2 nights in May 2025

4/10 Poor

SOFIA

I have stayed in a few Ibis here in Mexico and Colombia. They all excel in cleaning, here it is the exception. Upon my notification to front desk about Used Condom found from previous guest under bed, there was No Cleaning Lady arriving nor Apologies or Solutions from Young Staff. Staff from Breakfast were lovely and food was good, however there is certainly something Weird and Untold happening with Cleaning Staff.
Stayed 3 nights in Apr 2025

6/10 Okay

rita

Disliked: Amenities
This property is good if you speak a good deal of Spanish. The staff was often unable to help when spoken to in English. They were friendly, but unhelpful. The rooms were VERY small with limited towels etc. The food in the restaurant had few choices and the breakfast was not very good. The staff was friendly. I placed the notice of the door not to disturb and I was disturbed.
Stayed 3 nights in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel experience!
Stayed 2 nights in Jan 2026

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Nov 2025

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, amenities
Excellent staff clean room good location
Stayed 7 nights in Nov 2025