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"Hadleys is a gorgeous old hotel but is starting to show a bit of wear and tear in the guest rooms. Nothing that would affect your stay, though. The front desk staff were lovely and very eager to help. The cleaners were a bit lax, doing the bare minimum. The bins were emptied and the towels replaces but they didn't replace mini bar items (which I'd have been charged for if I hadn't noticed) and they definitely didn't change the sheets. The staff in the bar weren't really on the ball. I ordered a tea but had to remind them then ask for milk and sugar to go with it. The hotel wasn't really accessible. There were steps at the main entrance and a disabled entrance with a lift but you needed to contact a staff member to operate the lift for you, so not really good for independent travel. No desk or space to eat in the hotel room."

"Great location"

"Inundated with upsell messages before trip. Hotel staff neither responds to emails sent or answers or returns phone calls. Staff doesn't understand being VIP property or recognizes Gold members. Shuttle service only available in the morning not for when flights arrive. Don't choose if your criteria is a shuttle service. "

"Did not use it"

"Good location for Salamanca Markets, and the harbour. Park to enjoy close by as well."

"Staff super helpful. Hotel was nice, no fuss, nothing went wrong and well positioned. Better than Hotel Grand Chancellor and good value. "

"Clean room with excellent staff service. One of the best in the city "

"Great location but that’s where it ended. 3 night stay asked for room clean and was told I had to be there 4 days for that. One lift dead and others slow and came up with faulty message on screen often. Water pressure was drip feed level. "

"Room was nice and spacious plenty of amenities. Down side small none smart tv that had three black lines on the left side of the picture and no dishwashing sponge. Hall lights are on all night better if they were motion sensor activated "