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"Pleasant stay at Pala. "

"Check in staff, pool/towel staff, and valet came across friendly and helpful as a couple who are people of color. The food and drinks from the market place were quite expensive in order to have little to no taste/flavor. Some of the food from Bob’s Steakhouse was good. Some of our food selections were dried out or very little flavor. The duck, oysters, and mashed potatoes were good. The baked potato was dried out. The salmon was cooked well, but tasted flavorless. The room appeared clean overall. But the curtain rod had what seemed like years worth of cobwebs that reached down to the lamp with a live spider that was huge. "

"Great staff and the restaurant was very convenient. Close to the beach. "

"Elevator close to our room (far end of the building) went out of service. The door on the second floor exit wasn’t working. We were forced to use the stairs and/or elevator on the opposite end of the building. We left the hotel early in the morning and returned around lunch hour and the elevator was still out of service and the 2nd floor stairs entrance/exit wasn’t working either. I called front desk to complain about the situation and the girl who answered was very rude saying that they tried to get it fixed and continued to say that she’s not an elevator technician then hung up on me. I was livid so I went to the front desk to confront this staff. I showed up at the lobby and complained to another staff. The rude staff was there and listening to my rant. Instead of apologizing on behalf of the hotel, she took her phone out and recorded my rant. I left and came back at the end of the day, elevator and door was still out of order. I went straight to the front desk with my 10 year old son and complained again hoping to get some answers or solution. The rude staff was still there. My son and I left but the rude staff followed us outside and took more videos. I went back inside and told her that she has no right to take a video of my son. I asked for the hotel manager and said that he was on vacation. I called the cops to file a report and got an incident number. DO NOT STAY AT THIS HOTEL. They will not offer any solution or apologize for any inconvenience."

"Nice"

"Room was full of ants"

"The staff always very helpful. Friendly and happy"

"Room was clean, breakfast needs to improve, not to happy about hotel charging $15 for parking "

"Property is very nice and well kept. Safe and convenient location close to freeway and restaurants/shops. Breakfast was great and many options too. "