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"No toilet in communal areas. Staff did not even know how to find our room e.g. how to get there, which floor or lift to take. Room and location were perfect though."

"I booked this hotel based on location and reviews. The location was perfect however I should have not purchased the breakfast package, it was over priced for what they serve and quality was lacking. Check in was a nightmare after an overnight flight. They said they would send a text when a room was ready, they never did. Staff overall were nice however housekeeping needs improvements. Needless to say I wouldn’t book again."

"Clean room and great location. Poor communications with the hotel prior as they failed to respond to messages on the Expedia application. "

"I liked that the hotel was a short walk to Pimlico station and very central to where I needed to go."

"Great hotel! Room and hotel clean, helpful staff, really good breakfast. I think the volume of the music in the hall is too high but you can’t hear it in the room so it’s ok. Position really good, next to Marble Arch underground."

"One of our two rooms didn’t have any area to section off our luggage. There was no way to access front desk via hotel telephone. This place felt like paying for a hotel experience and instead receiving a hostel experience. Yes, the hotel is very nicely designed but the basic room upkeep does not match. I should have someone coming to the room to make sure there’s soap in my bathroom when there was none for my time there, the trash wasn’t taken out so I would have to try and find a trash can in the lobby (there was one) to throw away simple things because no one came to empty out the can until my second to last day did I receive a cleaning service. "

"I love this hotel. Location, price, square footage."

"Big rooms. Loved shower vs bath options."

"Needs an upgrade, showing its age. Good location, friendly staff"