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"I had delayed flight i could not make it to cologne. I told them that my flight was canceled two days ago so I won’t be able to make it and they didn’t do any help or refund "

"Great hotel! Would definitely return. "

"We arrived early and were told our room would be ready by 1:00 PM. When we returned, there was a technical issue with the door, and unfortunately after about two hours the problem still could not be fixed. The wait and back-and-forth were frustrating, but I do want to give credit to the staff for how hard they tried to help. They kept us informed, made sure we were comfortable, and ultimately offered to move us to a sister hotel with a cathedral view. While the experience was inconvenient, I appreciated their professionalism and genuine effort to resolve the situation."

"It was a good stay, they arranged for a cake and balloon to be in the room when we arrived as it was my husbands birthday which is very kind. The room was clean. The access to filtered water downstairs was really good and the small children’s play area was a plus. The hotel could do with a bit of a renovation but generally in good order. The staff were generally very welcoming and helpful apart from a woman called Luisa. She checked us in and from the get go, she wasn’t very welcoming which is fine but it was when we asked her a couple of questions about getting a taxi from the city centre and about public transport that she truly showed her dislike towards us. She was most unhelpful and we were made to feel a bit stupid to be honest. "

"Clean and modern room with very nice and spacious shower and bath!"

"Good staff, no many options of restaurants or bars"

"Good stay"

"A little confusing to get there but all in all the breakfast was good and the room was nice. The only problem was that the door opened easily. "

"Checked in the first night and room given was not cleaned. Was left dirty from previous resident. Was offered a minor upgrade though "