"Upon arrival we were given a different room than we booked as they had given our room to someone else. Told last minute after check in that there was no water. Partial river view and location was nice but this was the worst hotel we stayed in during our trip. Having no water was a major inconvenience for our family. We couldn’t wash hands, flush toilet or have a shower. Feel ripped off as no compensation for the room change or no water. Reading other reviews, it seems that the water issue isn’t a single occurrence. I also confirmed with others that nearby hotels had no water issues. The hotel seemed to make it sound like it was related to a larger scale issue but it seemed isolated to just this hotel."
"Beautiful hotel with rooms overlooking the Mekong River. Rooms are lovely, spacious, very clean and comfortable with balcony. Swimming pool also beautiful (but bear in mind there are about 150 steps to get to it!). We had dinner at the hotel which was very nice and bfast was set, probably because we had an early transfer.
Hotel rooms and views are so beautiful, i wish we'd stayed a few more days. Staff was helpful and pleasant. Would definitely recommend. "
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