2/10 سيّئ للغاية
Linda
مسافر لغرض العمل, مسافر برفقة الع ائلة
2 فبراير 2026
عناصر لم تنل الإعجاب: النظافة، ووسائل الراحة، وحالة المنشأة ومرافقها
I was booked through Expedia for two night Jan 30 to Feb 1. American Airlines cancelled our flight so we couldn't arrive until Jan 31. I called the hotel immediately to tell them that we weren't going to be able to make our first night but please hold our second night. The woman I spoke with at 6pm on Jan 30 said that was FINE. We finally arrived after 14+ hours of layovers, delays and no sleep. When we arrived to check in at 11:45am the staff said I no longer had my reservation because it was CANCELLED. I said the woman I spoke with didn't say she had to cancel and she made me think this whole time that I still had this reservation. The staff said that that was wrong and it had to be cancelled and couldn't be reinstated. So I HAD to pay ANOTHER night, after having already paid for two nights (paid for 3 nights and only stayed 1 night). The staff were very nice, but the hotel room was horrible. The thermostat was set to cool so the room was freezing, the bed coverings were 2 thin sheets and a thin blanket, the bathtub was disgusting and completely clogged, the toilet would run all night after flushing, no hair dryer, no ironing board, one of our key cards didn't work, and to top it off, our room phone didn't work so we couldn't even call the front desk. Such a disappointment.
Linda
أقام ليلتين (2) في شهر يناير عام 2026