"Comfortable bed, clean bathroom, nice towels, good iron, good heating and nice staff "

"Just what we would expect for a 4* hotel, clean, well decorated, friendly staff. The breakfast was good, but not amazing. The swimming pool and spa facilities were great, the gym was very well equipped. We had a lovely surprise when we came back to our room on the second day; it was my daughter’s birthday so I had brought decorations with me and the maid had made a 3 x story cake made out of towels, ribbons, flowers and pom poms. It was very special and so thoughtful. Thank you very much. "

"Stayed at Genting Hotel for 1 night as was visiting Birmingham for friend's wedding, and my husband and I had an incredible time! The room was lovely, spacious with a really comfortable bed and ESPA toiletries, the spa was also a lovely treat in the morning, but the highlight had to be the staff! Especially Tamzin, I called reception late at night as I had been caught out (if you know what I mean), and she came up to my room with a little goodie bag full of feminine hygiene products, as well as...

"Lovely staff on reception desk. Easy check in. My room needed updating though. My son had an upgrade to the new refurbished rooms. Lovely up grade for him. On the whole a lovely stay & breakfast was superb."

"Room lovely clean comfortable everything i needed . Staff helpful food good . Christmas decorations outstanding . Will be back ."

"We really enjoyed our brief stay. A wonderful blend of old and new. Great fun at medieval banquet. "

"Everything. All the staff were courteous & the room was lovely."

"The room was very clean and the reception staff were very friendly "