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"The hotel staff was understanding and supportive while dealt with missing luggage for four days. Helped me find places to shop and offered suggestions to help ease the stress. We were there for 8 nights and the staff was amazing from the first. "

"Lovely spot and cute room! Perfect for our family!"

"Large room . Carpet needed upgrade."

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"Clean corner room town view"

"Second stay in 8 months with family group for a big birthday celebration. A number of issues that caused anxiety and wasted time. A twin room booked but given double (eventually resolved after 3 separate attempts). Fridge requested for junior suite was a freezer and child’s medicine frozen. Brother had to search for pharmacy and get new prescription on Sunday morning (Mother’s Day). Booked area in foyer in advance for people joining us at the hotel to continue birthday celebrations. Mentioned again at check in. This hadn’t been done and I was getting frantic messages whilst finishing the 80th birthday dinner in a nearby restaurant. No recognition made by hotel of the 80th b/d. Often hotels will make some little gesture. We didn’t see much difference between superior river room and a standard room. Everything had run out at breakfast 9.45 on Monday so queues at every food item until eventually more (hot water, milk, bread, cooked food) started to appear piecemeal. Bar area and staff was good and staff very polite. But the number of issues during a two night stay (3 rooms) for a special birthday has prompted me to write these remarks. "

"Gorgeous and so much fun. Came w/ my wife when visiting from Alaska. "

"Food very good. Staff excellent. As a castle it is a very old building but a lot of dust in the room. "

"I came from dublin late and didnt get any sleep , loud noise in the room , i think it was the air conditioning .i told the receptionist and she didnt even apologise or offer a complimentary tea or coffee ."