Search Chalets in Bent

"Satusfied"

"After seeing the map, I was looking forward to this stay since it appeared the hotel was isolated from Ruidoso Downs, but I still wasn't sure if it was far enough from the highway. Luckily, my instincts were right, and this was a great escape in Ruidoso! Since I was looking for something cost effective, cabins were out, but I don't think we missed much with this hotel! The rooms were HUGE, everything was in good shape, and views (especially with us facing the mountain) were beautiful! The facility had a good layout, with a very nice courtyard. Since there were multiple buildings - and even a separate facility for breakfast - this felt more like a resort than a standard hotel. The staff was kind and efficient, and everything looked clean and in good shape. The breakfast exceeded my expectations, with plenty of options to choose from. We didn't use the pool or hot tub, but the area looked nice and well kept. And overall, the property felt safe and was a nice alternative to much higher priced options in town. If we stay in the Ruidoso area in the future, this will definitely be at the top of my list of options."

"The first thing I'll say is that the staff was awesome! Everyone I dealt with was friendly and accommodating - including loaning us a couple sleds for use a White Sands. As for the property itself, it's definitely older and could use some work. It wasn't a bad hotel, and it was clean and mostly quiet. But some of the fixtures were needing maintenance - especially in the bathroom. There was no plug for the bathtub (I was loaned a rubber stopper mat from the front desk but had to ask for it) and the temperature control for the bathtub took some work to even get it to change from hot to cold or anything in between. Beyond the bathroom, the room itself was a good size, and the beds were comfortable. The amenities were as expected for a Super 8 - nothing special, but it met to our needs. The breakfast may have been the only truly disappointing part of our stay. I don't expect much on this level, but there was hardly anything to eat. To my memory, there was cereal, a waffle maker, and some individually wrapped honey buns. It would have been nice to have a few more pastries and fruit. Overall, we had a good stay, but some maintenance and upgrades would improve this to a 5-star rating."

"The Lodge at Cloudcroft was an experience and definitely met to my expectations. Walking into the lobby and seeing the classic decor instantly made it feel like you were walking into history. The staff was friendly, and the fireplace was warm. Overall, it was a great experience! The room wasn't huge, but not unexpected. It was cozy, and had all the amenities you could need. Having a smart TV connected to the internet was a nice modern touch, but history was all around us. If I have any complaint it's that the observation tower was locked while we were there. I didn't have a chance to ask about access, but I was hoping to go up. Beyond that, the facility is obviously a little old and some things are showing some wear, but that's understood and expected. I would definitely return to this location to stay again."

"Very friendly staff, I would stay there again "

"The hotel was clean, right of the main highway. Staff was nice and professional."

"Nice and clean room,Owner is so helpful.Beds were comfortable."

"Check in time, as stated on the website, was 3:00 PM. We arrived shortly after 3:00 PM, only to be told that our room was not available yet and to check back in about 30 minutes. After waiting 30 minutes in the lobby area and checking back with the front desk attendant, we were told that they had not started cleaning the room, and to check back in about another 30 minutes. Finally, after waiting over an hour, we were told our room was available for our check in. It was unfortunate that we had to wait so long for our room after traveling all day to get to our destination. No one offered us an alternative room, a discount for the inconvenience, or any amenities while we waited in the lobby. I had to ask if coffee or tea was available while we waited for our room to be cleaned for our check in. We were very unsatisfied with the extended amount of time it took to get our room and will consider other accommodation alternatives for our next stay in the area."

"The front staff were very nice and the check in was fast and easy... The best thing about this hotel is there were no resort or amenity fees! The views were great and the rooms were nice and clean. "