Lodges in Benito Juárez

"Absolutely outstanding, next-level service. Victor Garcia, our Expedia representative, was truly exceptional and made all the difference in turning a great trip into an unforgettable one. His level of care, attention to detail, and genuine hospitality went far beyond anything we’ve ever experienced. He anticipated our needs before we even knew we had them and was always one step ahead. From securing many dinner reservations with ease to completely making up for a disappointing restaurant experience by arranging a complimentary Bali bed the very next day, Victor handled everything flawlessly. On top of that, he surprised us with a bottle of wine and a beautiful cheese platter waiting in our room—an incredibly thoughtful gesture. He was in constant communication and would greet us in person throughout our stay which made us feel like true VIP guests. Because of Victor, our trip felt personalized, seamless, and incredibly special. He didn’t just assist us, he elevated the entire experience. We will 100% recommend booking through Expedia if this is the level of service they provide. Victor is an absolute standout and a true asset. We really enjoyed our stay at this resort. The property is grand and expansive with lots of great restaurant options. Everything was always very clean, and the rooms were nicely renovated and comfortable. All of the staff were friendly and provided great service throughout our stay. We highly recommend this resort for families. Kids pools were great!"

"Nice service "

"Good food, beautiful rooms and good vibes"

"It was amazing!"

"Clean rooms, great food and staff!"

"Everything was fantastic. Rooms clean, food tasty, bars attentive, and staff was so nice and on top of anything we needed. Pools were a little cold. Had the swim out room, but pool was too cool to use in mid-January."

"We stayed 10 nights as a couple and had a great overall experience. The resort had recently reopened under Iberostar, and while still working through some growing pains, it shows strong potential. Our rooms were clean and comfortable with good housekeeping, though we did have to switch rooms due to an AC issue. Food was outstanding—the best we’ve had at an all‑inclusive—with great variety, strong gluten‑free effort, and multiple dining options, though labeling and consistency could improve. Staff were friendly and attentive, with special thanks to Marlen, Alex, Irving, and Javier. Entertainment included nightly shows and solid fitness programming, though the show rotation is short for longer stays. The beach is heavily eroded but well maintained; pool cabanas cost extra and pools are unheated. Excursions booked onsite were reliable and enjoyable, especially the catamaran and Isla Mujeres trip. The spa was relaxing but overpriced for the value. Other notes: road access includes an 800 m rough stretch, club membership sales are persistent, the gym is decent but limited, and some maintenance was ongoing but not disruptive. Overall, excellent food, welcoming staff, and fun programming make this a strong resort with room to improve as it continues to settle under new ownership."

"All grand employees are super nice"

"Friendly staff and very good food. Lots of options connected to three different resorts under one company."