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"Hotel was OK"

"We only come here when we visit family..... Location is perfect"

"Parking is plentiful and safe, the staff are helpful, pleasant and professional. Room was clean modern and comfortable. Not a lot around such as shops but beautiful scenery. The hotel has a great bar and restaurant . "

"Very attentive to detail and making sure your stay is the best it could possibly be!"

"Room was ok. Small double bed. No headboard, just the wall behind the bed. No hot water in peak times. No black out curtains at all. Lighting very dim in the room so impossible to put make up on anywhere other than the bathroom. "

"Lovely location, amazing spa. Food in the waterside was lovely, breakfast was also great with alot of variety. Would definitely book again"

"Yes it was lovely.3rd floor room i had. Walking round lake up to bala lake was amazing "

"Superb friendly staff Fantastic portions for food Breakfast set up was great We stayed on a top floor with no lifts but as we were able we managed easily, just to make others aware"

"Avoid! I stayed in a single room on the second floor of this pub. The room was very tired/shabby and in desperate need of a deep clean. Old carpet fraying around the edges, dirty splashes up the wall, etc. Sloping, creaking floor. The mattress was old and uncomfortable - springs dig into you all night. I’m always wary of non-white towels and bed linen as cleanliness is never as good - it’s dark grey towels here and grey bed linen. Thin pillows and duvet. And the TV didn’t work. I now see there are lots of reviews saying that same. The response from the hotel is always to say something when you’re there but I can’t see how that would make any difference as the whole place is like this. There was a gap under the room door so I could, sadly. hear other guests easily. The door did a lock but it’s definitely not fire-safe. If this was a Travelodge if would be shut down as no one would put up with how run down it is. And this place cost me more than a Travelodge. Positives: There’s a small hotel/pub car park at the back and a Spar (grocery shop) opposite. The pub does serve food (but I got a pizza from a nearby cafe). I do not recommend this place. I received two WhatsApp messages from scammers who got my data from the hotel’s insecure system. I reported it to the hotel via email and they didn’t respond. I also reported it to Expedia and they were concerned and raised a report. The scammers knew my full name, and the dates I was staying at Gwesty’r Plas Coch Hotel, Bala."